Hospital Greeter - Baptist Health Louisville
About The Position
Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here.
Requirements
- High school diploma or general education degree (GED).
- Must be at least 18 years of age and be able to pass a criminal background and drug screen.
- One to three month(s) related experience and/or training; OR equivalent combination of education and experience.
- Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance system
- Ability to read, speak and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to understand 24 hour and military time systems
- Ability to perform general typing and and/or basic computer skills
- Ability to prioritize tasks and remain calm in stressful situations
Responsibilities
- Maintains pleasant, friendly and professional demeanor with all Guest/Patients, co-workers, and clients. Acknowledges and greets Guest/Patients with a professional and friendly demeanor.
- Answers the telephone promptly and politely; within client/Towne Park standards. Uses salutation of the day.
- Demonstrates a willingness and ability to assist others. Monitors and responds to emergencies on a priority basis.
- Practices proper client and/or Towne Park phone etiquette. Assists visitors with directions, information and other inquiries.
- Provides Guest/Patients with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Ensures that patient and business confidentiality is maintained at all times. Delivers messages, items and/or amenities as requested.
- Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately. Uses only equipment trained to use and operates all equipment in a safe manner. Is knowledgeable of hospital disaster codes and response plans. Follows client standard operating procedures for disaster codes and response plans.
Benefits
- Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
- Employees are also able to enroll in the company’s 401k retirement savings plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
