Hospital Greeter - Englewood, CO

Parking Management•Englewood, CO

3d•Onsite

About The Position

The Greeter is responsible for creating a welcoming and supportive first impression for guests, visitors, and staff. This role assists guests by providing directions, answering questions, and offering general support to ensure a smooth and positive experience. The Greeter helps maintain a safe, organized, and friendly environment, serving as a key point of contact for anyone entering the facility. The primary objective is to provide a warm, welcoming, and helpful experience for all guests, visitors, and staff by offering guidance, information, and support, while ensuring a safe, organized, and positive environment throughout the entrance and lobby areas.

Requirements

High school diploma or general education degree (GED)
Customer service attitude and a willing, helpful demeanor is mandatory.
A valid driver’s license
Reliable transportation
Maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Must have the stamina to stand, walk, and lift up to 50 lbs for extended periods, often in varied weather conditions, while maintaining a professional appearance and following uniform and grooming standards.
Flexibility to work nights, weekends, and holidays is required to support guest needs and hotel operations.
Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications.

Nice To Haves

Customer service/administrative experience preferred

Responsibilities

Welcome all guests and visitors with friendly and professional demeanor, check in vehicles and keys with valet staff, and direct guests to their appropriate locations.
Provide clear and accurate directions to areas, departments, and buildings, ensuring guests feel comfortable navigating the facility.
Retrieve wheelchairs and assist guests with mobility needs to promote comfort and accessibility.
Observe and report any suspicious behavior or loitering, helping maintain a safe environment for all guests and staff.
Notify valet staff when vehicles are ready to be parked or retrieved, assist with organizing vehicles in the service lane, and retrieve vehicles for guests as needed.
Ensure the driveway and parking areas are kept clean, organized, and presentable, including assisting with general cleaning and organization tasks.
Provide prompt, courteous assistance to all guests, responding to requests with urgency and professionalism.
Immediately report any concerns that may impact on the safety, welfare, or integrity of the facility, its staff, or its guests.
Maintain proper uniform, grooming, and hygiene in accordance with company policies. Adhere to assigned work schedules, including arrival, breaks, and departure times.
Attend all required meetings and training courses and collaborate with team members to ensure a smooth, guest-focused operation.
Keep all work and guest areas tidy, always ensuring a clean and welcoming environment.
Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time.
Handle guest luggage safely and efficiently, ensuring belongings are transported with care and discretion. Maintain confidentiality, follow proper storage procedures, and ensure luggage is organized, secure, and easily retrievable.