Hospital Care Coordinator

SuperCare Health•City of Industry, CA

13d•Onsite

About The Position

SuperCare Health (SCH) is the foremost post-acute, in-home respiratory care provider in the Western U.S., dedicated to serving the healthcare needs of our expanding patient population for more than 50 years. Specializing in respiratory and chronic disease management, we are committed to delivering compliant, high-quality, patient-centered care. This position offers an exciting opportunity for a driven individual to blend patient care coordination with business development, making a meaningful impact on both patient outcomes and SuperCare Health’s growth.

Requirements

Experience in medical supply, HME, or healthcare industry.
Knowledge of medical terminology and documentation.
Strong customer service and coordination skills.
Ability to multitask and meet deadlines.
Strong organizational skills and attention to detail.
Strictly adhere to all applicable federal and state laws, including but not limited to the Anti-Kickback Statute (AKS), Stark Law, and False Claims Act (FCA).
Do not engage in any activity that could be interpreted as offering or providing remuneration, inducements, or incentives in exchange for patient referrals.
No sales, marketing, or referral-generation activities are permitted as part of this role.
Employee compensation shall not be based on, tied to, or influenced by the volume or value of referrals or business generated.
This role is not subject to quotas, commissions, or performance metrics based on referral generation or revenue.
Interactions with healthcare providers must remain strictly informational and operational, without attempting to influence referral decisions.
Report any suspected compliance concerns immediately.
Present all patients with their right to freely choose a DME supplier and document such choice prior to coordinating services.

Responsibilities

Serve as the primary point of contact between SuperCare Health and hospital personnel for coordination of ordered equipment.
Ensure all required documentation and physician orders are received, complete, and accurate and patient eligibility is verified prior to engaging with patient or authorized family member/care giver.
Coordinate delivery of equipment to hospital rooms or patient homes in collaboration with internal teams and in a manner that avoids duplication or conflict with other providers involved in the patient’s care.
Maintain accurate records of referrals, orders, and communications.
Provide status updates to hospital staff regarding equipment delivery timelines.
Maintain inventory levels in assigned hospital convenience closets.
Collaborate with Customer Care and Dispatch teams as needed to ensure efficient service delivery.
Attend all department meetings and training sessions as scheduled.
Maintain clear separation from hospital staff roles and responsibilities; employee acts solely on behalf of SuperCare Health and not the facility.
Perform all other duties as assigned by department leadership.