Epic Hospital Billing Administration Analyst

UnitedHealth Group•Queensbury, NY

6h•$72,800 - $130,000•Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. Welcome to the Revenue Cycle IT Support Team. In this role, you will be part of a dynamic, fast-paced team that provides support for operational needs and requests, while also contributing to projects and system go-lives. This team is responsible for support of Epic Resolute Hospital and Professional billing, including claims and remits. For this role as a Systems Management Analyst on the Revenue Cycle team, you will play a key role in configuring, maintaining, and supporting the hospital billing system and workflows. You will partner closely with operations and business stakeholders to ensure accurate, efficient data flow across systems, troubleshoot issues, and optimize processes that support revenue integrity and timely reimbursement. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

Active Epic certification in Epic Resolute Hospital Billing Administration
1+ years of experience with Epic implementation and/or support
Ability to participate in projects and upgrades requiring after hours availability as business needs dictate (for Epic Upgrades, implementations, other application upgrades), and provide support during Eastern time zone business hours (Clients Business Hours)

Nice To Haves

Additional Epic certifications (Ex: HB Contracts, Charge Router, Resolute PB Admin, Epic HB Claims, etc)
3+ years of experience with Epic implementation and/or support
3+ years experience in one or more of the following: Epic security administration, CDM/Charge Handler, Charge Router, Reporting and/or General Ledger Extracts
Proficiency with Excel, Visio, SharePoint and Teams
Proven ability to collaborate with colleagues through clear, effective communication

Responsibilities

Provide subject matter expertise in Epic Hospital Billing, including system design, building, testing, implementation, and security
Collaborate with leadership and end users to design and configure solutions, providing technical and clinical consultation, including workflow analysis and application configuration to support enhancements and issue resolution
Participate in multiple small to medium-scale Epic upgrade initiatives and workflow enhancements through all project phases
Facilitate design and validation sessions, ensuring thorough documentation, follow-up, and issue escalation
Maintain system documentation, including design specifications and build records
Monitor production applications and respond to incidents
Execute all phases of testing, including unit, system, and integrated testing for Epic Hospital Billing
Analyze workflows, data collection, reporting needs, and technical issues to support solution development
Collaborate with training teams to develop and maintain application-specific training materials
Translate business requirements into functional specifications; manage system updates, enhancements, and release testing
Ensure compliance with organizational standards for system configuration and change control
Build and maintain solid relationships with end users, stakeholders, and business partners
Facilitate communication across teams from requirements gathering through implementation
Troubleshoot and resolve application issues, escalating complex problems as appropriate
Maintain knowledge of Epic functionality and operational workflows