Hospital Admissions Rep IV

University of Rochester•City of Rochester, NY

13d•$21 - $28•Onsite

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. This role involves using excellent customer service skills and thorough knowledge of hospital policy and procedures related to inpatient, outpatient, or ancillary intake, financial, credit, and charity policies throughout the continuum of care. The position arranges for the admission of patients, schedules and assigns accommodations or service locations, determines financial eligibility, secures accounts for billing, and coordinates account management through discharge. The role also includes completing appropriate forms for Death Certificate registration and maintaining current knowledge of the software system used for all activities concerning Bed Management.

Requirements

High School diploma or equivalent and 4 years of relevant experience required.
Ability to use medical terminology required.
Basic understanding of Central Registration, Health Information Management, Financial Counseling, and Pathology required.
Knowledgeable and proficient in the use of the Hospital software i.e. EPIC. required

Nice To Haves

AAS in related discipline with 3 years of related (admitting/registration/patient accounts/insurance) experience, preferably in a hospital setting preferred.
Equivalent combination of education and experience.

Responsibilities

Monitors own performance on assigned tasks against procedure standards.
May train and coordinate activities of peers or lower classified support staff as directed by supervisor.
May work in a self-directed group.
Interprets eligibility for admission/service/treatment plans.
Documents in a timely, accurate manner in the hospital computer system.
Maintains and monitors patients in the system for accurate charges throughout all inpatient stays.
Provides information to Financial Counseling in a timely manner for all urgent admissions.
Marks patients for merge and notifies Health Information Management.
Assigns accommodations and assists with coordination of patient transfers and discharges.
Understands the complexity of the 18 units that have multiple levels of care and accommodation codes.
Notifies Facilities regarding use of negative pressure rooms to ensure testing completed before patient placed in negative pressure.
Books reservations for prospective patients and guests, and follows established procedures to assure a smooth, timely preadmission/preregistration/registration process.
Discusses pending admissions/services with physicians and their office to assure proper information is received.
Confers with physician regarding postponement of elective admissions/services.
Assists physicians with administrative details relating to decedent affairs such as autopsy consents, accuracy and completeness of death certificates, and liaison with the Medical Examiners’ Office.
Notifies attending, referring and PCP that patient has been admitted to an inpatient service.
Collaborates with health care providers to facilitate patient services.
Audits and reconciles daily bed census or other patient/customer counts.
Provides afterhours coverage for Central Registration, Health Information Management, Financial Counseling, and Pathology staff (morgue).
Exercises independent judgement in applying complex multi-factorial guidelines (e.g., non-viable live birth and fetal death).
Acts as a liaison for Funeral Home Directors and as a resource for SMH staff.
Screens admit orders for code able diagnosis and correct attending and services.
Understands the extended number of treatment programs and treatment locations that complicate the admission process.
Exercises considerable judgement in patient flow, direct responsibility in expediting patient movement and improving utilization of the hospital resources.
Tracks the completion of a release of OR admission orders to facility movement from the PACU to the pt units.
Actively assists providers and unit staff in the use of EPIC for medical information and billing.
Is cognizant of the changes that are generated with bed request and assigning patients to beds in order to facilitate the correct charges number and complexity of the census reconciliation checklist.
May perform other duties assigned by the managers such as statistical reports, correspondence, and other record maintenance.
Assists in Transfer Center taking referrals, nominating films, scanning of face sheets into EMR, completes initial intake for transfers and consults in EMR.
Completes appropriate forms to complete Death Certificate registration.
Is familiar with the New York State Electronic Death Registry System.
Maintains current knowledge of the software system used by UR for all activities concerning Bed Management.