Hospital Administrative Director-Surgical Specialties (Sunset Park, Brooklyn)

NYU Langone Health • Brooklyn, NY

3d • Onsite

About The Position

The Administrative Director, Surgical Specialties is responsible for the day-to-day operations of the Departments of Orthopedic Surgery, Urology and Otolaryngology. This includes maintenance of adequate resources, including staff; development and implementation of policies, procedures, and systems for smooth patient flow and management of the environment. Facilitates the administration process of clinical and departmental activities (e.g., facilitates the administrative process of recruiting and onboarding; maintaining records; monitoring and developing budget; coordinating seminars, training programs and other related activities). Works with internal and external parties to organize the various components needed to initiate, run and complete major projects. Reports to the AVP, Hospital Operations and Analytics and respective clinical chiefs of service.

Requirements

• Masters degree in business administration, health care administration or related field
• 5+ years' related progressively responsible management and budget administration experience
• Experience planning and implementing administrative activities
• Supervising staff experience
• Exceptional detail orientation and organization skills
• Written and oral communication skills applicable to a wide variety of audiences
• Experience with process improvement methodologies such as Lean and Six Sigma
• Experience with managing frontline and supervisory staff
• Experience with operational analytics
• Proficiency in Microsoft Word, Excel, and PowerPoint

Nice To Haves

• 7-10+ years of relevant management experience
• Familiarity with Tableau or other data visualization software
• Familiarity with cost-accounting software
• Proficient in budgeting/financial reporting software
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Responsibilities

• Demonstrates knowledge of the organization's mission and Core Values and incorporates them into the performance of duties.
• Assures compliance with regulatory agency requirements related to the academic, clinical and research needs of the department. Researches changes in regulations and develops a plan for compliance and/or performance improvement. Develops a communication plan for new policies and procedures that impact the department which includes methodologies to facilitate compliance. Oversees the preparation of externally and internally mandated reports.
• Ensures that all staff are provided with orientation, ongoing education, and dissemination of policies and practical information. Supervise direct and indirect reports in their accomplishment of goals, tasks, and departmental initiatives. Works collaboratively with interdisciplinary leaders and related departments, e.g., perioperative services. Develops partnerships with the Faculty Group Practice (FGP) and School of Medicine (SOM) department administrators to optimize physician onboarding, scheduling and experience.
• Establishes goals, objectives and service standards for the Department. Guides and controls departmental activities to ensure the Department responds to the needs of the Hospital. Submits long and short term departmental goals to Leadership on, no less than, a yearly basis. Prepares written reports periodically regarding the status of or changes to department objectives/initiatives.
• Develops and coordinates new programs and oversees their management. Develops in-service sessions, proposes and implements new programs to generate additional revenue. Conducts and schedules regular meetings with key personnel to promote the most effective services. Determines the productivity of each program based on Physician, Researcher and Faculty needs, patient needs, staffing qualifications and/or organizational constraints. Uses analytics to create and maintain staffing models for inpatient, consult and OR support.
• Oversees the development of business plans for all new initiatives, including planning, market analysis, marketing and implementation. Partners with the chiefs of service to proactively identify future capital needs, justification through data, work with Sourcing and Value Analysis, and prepare the ask for executive approval. Develops strategies for cost containment and maximization of revenues, utilizing financial reports. Reviews monthly performance vs. budget for volume and expenses and prepares variance explanations and strategies for improvements. Provides administrative support to Senior Leadership on developing and monitoring workload and revenue indicators.
• Provides administrative direction and oversight of policies and procedures for the Department. Resolves day-to-day operational issues and problems (e.g., staffing, interactions with other departments). Establish schedules, assignments and allocation of resources to ensure effective patient care and efficient clinic service. Reviews dashboards related to patient volume, efficiency, and patient experience to proactively identify trends and process improvement opportunities. Develops and implements policies and procedures related to patient scheduling and operational issues in collaboration with the clinical and administrative staff. Interfaces with other departments including IT, telecommunications, housekeeping, supply chain, and facilities to ensure optimal services for departmental activities.
• Develops and implements strategic goals related to the management of the Department. Reviews reports regarding patient volumes, efficiency, resource utilization, and budget variances; and identify trends and patterns from analysis and recommends actions. Develops strategies to ensure optimization of funding and financial support for professional activities. Develops marketing strategies for the Department. Oversees the strategic development of space allocation and facilities planning for department. Develops and implements strategic plans targeted for growth.

Benefits

• financial security benefits
• a generous time-off program
• employee resources groups for peer support
• holistic employee wellness program (physical, mental, nutritional, sleep, social, financial, and preventive care)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager