Hospice Weekend Coordinator

Beth Israel Lahey Health•Plymouth, MN

9d•$37 - $80•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This role is for a Weekend, Day Shift position. The Hospice Weekend Coordinator is responsible for responding to all requests in a positive manner, understanding the skills and services provided by the multidisciplinary team, and relating them to identified patient needs. This role involves prioritizing and assigning referrals based on patient needs, understanding and integrating hospice standards and regulations, and accepting and documenting verbal orders. The coordinator inputs initial information into Epic to begin the admission process, elicits and gathers accurate patient information, and forwards referral information to the appropriate team. They respond to telephone requests, interpret services, triage patient calls, advise interventions, and act as a resource to patients, families, and caregivers. Collaboration with the weekend Administrator On Call (AOC) is essential for addressing patient-related issues, triaging unanticipated needs, assigning visits, and scheduling patient visits. Communication with physicians, timely communication to the clinical team, and adherence to confidentiality principles are critical. Documentation requires attention to detail, proficiency with office software including Epic, and adherence to agency timeliness policies. Professional development includes maintaining and updating clinical knowledge, adhering to departmental training requirements, and identifying learning needs. Additional duties involve participating in weekend/holiday rotations, in-service programs, and supervising/teaching hospice nursing staff. This is a summary of key job functions and does not include every detail of the job that may reasonably be required.

Requirements

Professional Nurse from a Graduate of National League for Nursing accredited school of nursing.
2-3 years' experience in hospice services.
Comprehensive knowledge of hospice regulations.
Demonstrates excellent observation and problem solving/critical thinking skills.
Well-developed verbal and written communication skills; essential computer skills to work with EMR.
Must be a licensed driver with an automobile that is insured in accordance with state or organization requirements and is in good working order.
Self-directed and able to work with minimal supervision.
Shows strong ability to organize and prioritize workload independently.
Registered Nurse licensure in the state of Massachusetts
Proficiency with common office software programs and ability to learn other software products including, but not limited to Epic

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Responds to all requests in a positive manner.
Working knowledge of the skills and service provided by each member of the multidisciplinary team and the ability to relate these to identified patient needs.
Prioritize and assigns referrals based on patient's hospice needs.
Understands and integrates relevant hospice standards, regulations and practices to make decisions regarding appropriateness for care.
Accepts and documents verbal orders related to the initiation of services.
Inputs initial information into Epic to begin the admission process.
Elicits and gathers accurate and pertinent information regarding the patient's condition at the time of intake, to accurately identify critical information needed to initiate hospice care.
Forwards all referral information to the appropriate team for timely initiation of services.
Responds to telephone requests for information and interprets services to callers.
Triages patient calls, advises interventions based on clinical knowledge and/or makes skilled nurse visit to assess patient.
Acts as a resource to patients, families, and caregivers as needed.
Works collaboratively with the weekend Administrator On Call (AOC) to address patient related issues that arise.
Triages unanticipated patient needs and assigns visits accordingly, schedules patient visits and makes nurse visits as needed.
Communicates with the physician regarding the patient's needs and obtains/receives physician's orders as required.
Provides timely communication to the clinical team whenever there are unusual requests or complex situations/orders.
Practices confidentiality principles set by the agency and federal HIPAA guidelines.
Must have attention to detail when taking, processing and documenting referral requests throughout the intake process.
Completes documentation in accordance with agency timeliness policies.
Maintains and updates clinical knowledge and skills based on current nursing practice.
Adheres to departmental requirements for required training.
Identifies specific learning needs and goals and collaborates with nursing leadership in developing a plan to meet them.
Participates in the weekend/holiday rotation as defined by BIDP
Participates in in-service programs and supervises, teaches and precepts hospice nursing staff