Hospice Volunteer Coordinator , HOS

Lifecare Home Health Family•Scottsdale, AZ

24d•Hybrid

About The Position

Volunteers provide assistance and support without compensation to the Hospice patient, family, and the Hospice team. The Volunteer reports to the Volunteer Coordinator. This role involves direct patient care, administrative support, and professional volunteer duties. Volunteers are expected to provide companionship, prepare meals, maintain a safe patient environment, and communicate respectfully. They also assist the clinical team with deliveries and activities supporting end-of-life care. Administrative support includes clerical tasks and participation in special projects. Professional volunteers must adhere to professional standards, promote hospice goals, and maintain quality of care. This role requires reliable transportation and valid auto liability insurance.

Requirements

High School Diploma preferred for direct care roles.
Reliable transportation and valid auto liability insurance.
Must have current driver’s license if providing direct patient care.
Professional volunteers must meet requirements of specific licensure rules.
Must be able to read and write in English and follow written and verbal instructions in English effectively.
Demonstrates interest in the welfare of the ill and elderly.
Must agree to and pass a criminal history check (for direct care volunteers).
Patients’ homes in various conditions; possible exposure to blood, bodily fluids and infectious diseases; ability to work flexible schedules; ability to travel locally; some exposure to unpleasant weather.
Must have Hepatitis acceptance/declination for patient care volunteers.
Ability to leverage Electronic Health Record, and review, assess, record or type data quickly and accurately.
Routine office environment; noise level may be moderately high; ability to work a flexible schedule.
Sitting is required.
Requires the ability to always handle stressful situations in a calm and courteous manner.
Requires working under some stressful conditions to meet deadlines and the Hospice needs.
Ability to communicate with patients, families, physicians, co-workers, and visitors to be able to exchange accurate information regarding patient condition and health status.
Ability to exchange and express information by means of language and communicate information effectively.
Ability to hear the nature of sounds.
Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
Ability to travel to patient homes and office/support center locations as needed to deliver care or for education purposes.

Responsibilities

Provides direct care/companionship to the patient.
Provides preparation of meals.
Provides a clean, safe, and comfortable patient environment.
Promotes positive, supportive, and respectful communication to the patient, family, and staff members.
Provides an environment which promotes respect for the patient, while protecting their privacy and property.
Provides support to the clinical IDT/G team in the delivery of care, including patient deliveries, co-visits, and activities that support high-quality end-of-life care.
Carries out other duties as assigned by the IDG/T.
Provides clerical support to office staff.
Participates in special projects/fundraisers.
Provides services according to the rules and standard of practice in their respective disciplines.
Promotes hospice goals, services and philosophy to ensure quality of care.
Provides an environment that promotes respect for patients and their privacy and property.
Follows the Hospice’s infection control policy.
Promotes the Hospice philosophy and administrative policies to ensure quality of care.
Participates in the Hospice’s educational in-service programs as required.
Timely submission of all required paperwork.
Provides effective communication to patients, their family members, team members, and other health care professionals.