Hospice Team Coordinator, Medical Scheduler

Compassus•Clovis, NM

1d•Onsite

About The Position

The Hospice Team Coordinator plays a crucial role in coordinating and overseeing the delivery of hospice care services to patients. This role is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation, and for promoting the Compassus philosophy using the 6 Pillars of Success as the foundation. The coordinator upholds the Code of Ethical Conduct and fosters positive working relationships within the company, across departments, and with external stakeholders. Key responsibilities include maintaining accurate records, facilitating communication and collaboration among team members, and ensuring patients receive the highest level of care, comfort, and support.

Requirements

High school diploma or GED required.
At least two (2) years of experience with medical records, medical office, or business office support highly preferred.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentage.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties.
Strong written and verbal communications.
Ability to understand, read, write, and speak English.
Articulates and embraces integrated healthcare at home philosophy.
Effective communication with physicians, nurses, and other healthcare personnel.
Experienced in answering telephones and responding to patients or families.
High integrity, including maintenance of confidential information such as patient records.
Regular standing, walking, and manual dexterity.
Ability to lift and move objects up to 25 pounds.
Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

At least two (2) years of experience with medical records, medical office, or business office support highly preferred.

Responsibilities

Accurately enter and manage patient data, including referral intake, new admissions, and demographic updates.
Ensure all admission documentation is complete, signed, dated, and includes the attending physician/medical director's CTI and order to admit, uploading these into the HCHB system.
Use HCHB to maintain and update patient records, generate reports for regulatory compliance, and add coordination notes.
Monitor durable medical equipment (DME) and medical supply orders, reporting any trends or issues to management.
Monitor the timely return of physician orders and facilitate their processing.
Verify and upload paper-based visit records into the EMR and HCHB systems, ensuring accurate patient histories.
Organize uploaded documents systematically in patient charts for easy retrieval.
Confirm that the ordered level of care matches the billable level of care for accurate billing and reimbursement.
Collect and upload decertification paperwork into patient records.
Notify relevant healthcare providers of patient discharge through coordination notes.
Initiate requests for medical records and hospital inpatient charts, and process provider notifications relevant to patient care.
Facilitate coordination among the interdisciplinary team (IDT) for a holistic approach to patient care.
Act as a central point of contact for the hospice team, patients, and families, ensuring clear and efficient communication.
Handle incoming telephone calls, take messages, and transfer calls to the appropriate personnel.
Manage the phone system and switch to the secondary system when necessary.
Assist the Hospice Director of Clinical Services (DCS) with pre- and post-IDT activities, including preparing agendas and updating plans of care (UPOCs).
Send UPOCs to attending physicians via mail or fax.
Prepare binders for patients in facilities.
Perform other duties as assigned.