Hospice RN Administrator I

Heartland Hospice•Fond Du Lac, WI

About The Position

The RN Hospice Administrator provides strategic leadership and operational oversight for an assigned hospice location with a developing census. The role leads day-to-day operations and interdisciplinary teams, ensuring high-quality, patient-centered care while fostering compassion, respect, and integrity. The Administrator is accountable for clinical quality, operational performance, sustainable census growth, and meeting organizational goals, regulatory standards, and community needs. Responsibilities span team leadership and development, financial performance, community outreach, human resources, office operations, and relationships with the Governing Body, referral partners, and the community. The Administrator ensures the location delivers outstanding service in accordance with the company’s mission, vision, and values. The position promotes continuous quality improvement and compliance with accreditation, licensing, regulatory, and legal requirements. It develops and implements policies in collaboration with the Governing Body; recruits, supervises, evaluates, and develops employees; directs office operations; monitors care quality and service documentation; and manages budgets, expenses, safety, and performance. The Administrator may perform routine visits to patient homes or institutional settings and/or participate in an on-call schedule. Heartland Hospice, part of Gentiva, provides hospice care in patients’ homes and is part of a national organization offering hospice, palliative care, home health care, and advanced illness management. The posting describes a collaborative environment where achievements are recognized and kindness is celebrated.

Requirements

Current license to practice nursing in the state of requested employment, if applicable.
Associate’s Degree in Nursing required.
At least one year of management or supervisory experience required.
At least two years of hospice or home care experience required.
Meets all state-specific requirements for the Administrator role.
Current CPR certification.
Current automobile insurance and a valid driver’s license.
Strong understanding of hospice regulations, compliance, and Medicare conditions of participation.
Proven ability to manage teams, budgets, and interdisciplinary operations.
Exceptional communication, organizational, and leadership skills.
Commitment to high-quality, compassionate care for patients and families.
Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

Bachelor’s degree in nursing (BSN) from an accredited school of nursing.
Three to five years of healthcare sales or management experience.
Three years of direct patient care experience in a clinical setting.

Responsibilities

Provide hands-on leadership for a hospice program, accountable for clinical quality, operational performance, and sustainable census expansion.
Promote excellence and continuous quality improvement in care and services; use statistical and qualitative information to manage quality.
Promote and monitor compliance with accreditation, licensing, regulatory, state, and federal requirements, and ensure policies and procedures are followed.
Stay current with trends, developments, and technologies through self-development, in-services, and sharing relevant information with employees.
Develop, recommend, and implement policies and procedures in collaboration with the Governing Body.
Manage human resources, including employee orientation, training, continuing education, staffing recommendations, selection, supervision, evaluation, assignments, performance reviews, and disciplinary actions.
Maintain positive communication with employees, keep staff informed, make oneself available when issues arise, and conduct and document staff meetings.
Establish performance goals and standards with the Governing Body, corporate leadership, and employees; monitor progress and redirect efforts as needed.
Direct the assigned location’s teams and office operations; plan and organize tasks and resources, prioritize work, measure progress, and take corrective action.
Assess and improve branch, department, and team performance; ensure services are documented accurately and promptly.
Monitor and supervise the quality of patient care, process emergency calls and assistance requests, and help solve patient problems in all care settings.
Manage outside service providers and vendors, including selecting sources for services and maintaining contract management.
Prepare, monitor, and review monthly bills, supply costs, expense requests, mileage reimbursement, payroll, and other expenses.
Identify market opportunities for new services and ensure marketing and public information materials and activities are accurate.
Provide a safe environment for patients, visitors, customers, and employees; investigate and document incidents, accidents, grievances, complaints, medication errors, and other problems, and implement corrective or preventive action.
Work with physicians, patients, families, staff, and others to address problems, needs, and concerns; supervise and evaluate family satisfaction surveys.
Incorporate safety topics into staff meetings and review safety policies and procedures, including the Emergency Preparedness Plan; ensure employees understand their safety responsibilities.
Manage financial resources, complete financial reviews and budget worksheets on schedule, monitor budget variances, control overtime and temporary staffing where appropriate, and seek cost reductions without affecting quality.
Anticipate resource needs, recommend space and other resources for services, and make budget recommendations.
May perform routine visits to patient homes or institutional settings and/or participate in an on-call schedule.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for full-time associates.
Mileage reimbursement or fleet vehicle program for full-time associates.
Generous paid time off and seven paid holidays for full-time associates.
Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
Education support and tuition assistance, including ASN-to-BSN and BSN-to-MSN programs, for full-time associates.
Free continuing education units (CEUs) for full-time associates.
Company-paid life and long-term disability insurance for full-time associates.
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage, for full-time associates.