Hospice Resource Team Assistant

Agrace • Janesville, WI

9d • Hybrid

About The Position

Make a lasting impact with Agrace. Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a role that helps support meaningful, patient-centered care, this is your opportunity to make a difference! The Resource Team Assistant is responsible for providing administrative support to the homecare and resource clinical teams. Responsibilities include scheduling of staff and reviewing staff time sheets; coordinating and facilitating department meetings; and ensuring fulfillment of agency regulatory requirements.

Requirements

• Excellent verbal and written communication skills
• Ability to organize, prioritize, maintain flexibility, and manage a complex workload with minimal supervision while meeting deadlines
• Ability to work effectively and cooperatively with others
• Ability to maintain professional boundaries with patients, families and co-workers
• Ability to maintain confidentiality
• Intermediate Microsoft Office skills
• Ability to use multi-line phone systems, messaging systems, and teleconference systems
• Intermediate electronic health records skills

Responsibilities

• Coordinate staffing to meet patient needs
• Build new hire schedule templates
• Process employee timesheets in timekeeping software; review and track online staff punches and time sheet entries; report discrepancies to Resource Manager
• Track staff schedules, update appropriate calendars and templates
• Assist Resource Manager with PTO requests, approvals, and denials
• Report staff scheduling concerns to Resource Manager
• Coordinate general meetings, including scheduling, sending invitations, preparing materials and agendas, reserving rooms, assisting with technology, taking and distributing meeting notes, etc.
• Generate and distribute team correspondence
• Triage calls to and from clinical staff; relay messages and troubleshoot
• Run reports at required intervals
• Hospice Admission paperwork corrections and remote administrative support
• Complete new hire preparatory duties
• Participate in internal work groups, meetings and committees relative to position responsibilities.
• Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.

Benefits

• Competitive pay with free parking
• Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +)
• Retirement plans with employer matching
• Generous Paid Time Off (PTO) and holiday paid time off
• Comprehensive onboarding, mentorship, and career development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed