Hospice Patient Services Coordinator

VIA Health Partners•Lincolnton, NC

5d•Onsite

About The Position

VIA Health Partners is an industry leader and top-10 nationally ranked provider of end-of-life care. More importantly, we are proud to be a community-based, not-for-profit hospice & palliative care provider. We have deep community roots, with decades of experience serving ALL patients’ and families’ needs regardless of their ability to pay or their medical complexity. We are a people-first organization whose funds go to serve our mission. Due to our significant growth, we are looking for amazing new staff who share these same values. Apply now and be a part of our success story.

Requirements

Associate degree in related field required.
Minimum 2 years related experience in an office environment, preferably in a health care facility/setting.
Computer proficiency is required (Microsoft Word, Excel, Outlook).

Nice To Haves

Experience in a health care facility/setting.

Responsibilities

Scheduling visits for field staff.
Assisting with the coordination of patient care.
Managing medical records.
Processing new referrals in the branch office.
Ensuring the proper utilization of clinical resources to maximize care quality and staff efficiency.
Scheduling and communicating with field staff, patients, and Business Office Manager regarding scheduling of patient services.
Initiating initial contacts with patients and families to introduce the palliative medicine team and to answer questions about services, if working in Medical Services.
Obtaining verbal consent to schedule initial Nurse practitioners (NP) visit, if working in Medical Services.
Assisting with back-office tasks in Homecare Homebase (HCHB) including moving patient from pending to current and ensuring correct service location.
Ensuring patient visits are scheduled and performed timely.
Preparing weekly clinician schedules, such as Face to Face visits.
Reviewing clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met.
Ensuring clinicians are assigned and scheduled in the most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity.
Processing new referrals to the branch office and assisting in scheduling of admission visits.
Ensuring missed visits are scheduled by the end of the current week or referred to the Clinical Team Manager for resolution.
Working collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered within the plan of care.
Managing calls from patients and field staff related to scheduling issues.
Referring clinical and performance related issues to the Business Office Manager.
Monitoring hospitalized patients, communicating, and ensuring the team follows up as necessary.
Completing requested schedules ensuring all orders and services (e.g., lab draw, supervisory visits, add-on visits or disciplines, etc.) are included as required.
Supporting branch operations and working collaboratively to ensure timely communication with patients, clinicians, referral sources, and other office staff.
Maintaining medical records, obtaining supplemental record and processing document attachment.
Running all applicable reports and responding to workflow taking appropriate actions.
Assisting with internal or external transfer of patients between branches and or services.
May perform other duties as required.