Hospice Patient Care Manager

ALL•Wyomissing, PA

59d•Hybrid

About The Position

Make a meaningful impact as a Hospice Patient Care Manager—guiding clinical teams, coordinating care, and supporting patients and families with compassion and excellence. The Patient Care Manager responds promptly and professionally to hospice referrals and inquiries, triaging medical concerns within their scope of practice. This role supervises clinical field staff, ensuring effective coordination of services and quality care delivery. The Patient Care Manager collaborates closely with the Clinical Director, oversees patient care planning, and maintains compliance with policies, procedures, and applicable laws.

Requirements

PA Registered Nurse License (Required)
Bachelor’s degree in nursing from an accredited program (Required)
High school Diploma or GED (Required)
Must be a licensed driver with an automobile that is insured in accordance with state or organization requirements and is in good working order.
CPR Certification (Required)
Completion of the Highlands Hearthstone Ambassador training within 30 days of employment (Required)
Medical Screening
Criminal History Clearance
FBI Fingerprint Clearance (Only required if you have not lived in PA for the last 2 years)
Immigration and naturalization (I-9) Clearance
Valid Pennsylvania Driver's License and acceptable MVR (if operating company vehicle)
Demonstrated ability to supervise and direct professional and administrative personnel.
Ability to work tactfully with customers and the community.
Demonstrates excellent observation, problem solving, verbal and written communications, nursing skills per competency checklist.
Knowledge of business management and government regulations.
Shows ability to organize and prioritize workload independently.

Nice To Haves

At least one year of management experience in a hospice or health care organization (Preferred)

Responsibilities

Coordinate and oversee all direct and indirect patient services provided by clinical staff.
Provides guidance regarding assessment, planning, implementation, and evaluation of patient and family/caregiver care for clinical personnel.
Review patient care plans; coordinate interdisciplinary team (IDT) meetings.
Ensure timely patient admissions and verify hospice eligibility.
Supervise, coach, and mentor clinical personnel through regular performance evaluations.
Address and resolve clinical staff issues, conflicts, and scheduling needs.
Ensure proper staff-to-patient ratios and balanced workload distribution.
Conduct orientation for new clinical staff directly or through delegation.
Manage staffing, including hiring, evaluating, and terminating personnel as needed.
Oversee ongoing staff training, licensure checks, and competency assessments.
Maintain accurate patient clinical records, statistics, and reports for organizational evaluation and compliance.
Interpret operational indicators to anticipate census changes and adjust staffing accordingly.
Manage and maintain adequate inventory of medical supplies and equipment.
Assist in budget preparation and administration in collaboration with management.
Assure compliance with local, state, and federal laws, including CGS Medicare requirements.
Ensure safe and high-quality delivery of hospice services in accordance with regulatory standards.
Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.
Stay updated on changes in nursing and hospice care; share knowledge with the clinical team.
Promote hospice services within the healthcare community to encourage appropriate referrals.
Serve as Acting Director in the absence of the Clinical Director.
Coordinate with the Medical Director on patient eligibility and plan of care.
Participate in on-call duties per organizational policy.
Actively engage in quality assessment and performance improvement initiatives to enhance patient care and organizational effectiveness.