Hospice Patient Care Coordinator

Agrace • Madison, WI

4d • Remote

About The Position

Make a lasting impact with Agrace. Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a position that helps support meaningful, patient-centered care, this is your opportunity to make a difference! The Patient Care Coordinator is responsible for scheduling Homecare and Resource visits.

Requirements

• High school diploma or GED or equivalent combination of education and work experience, required
• Ability to work weekend rotation.
• Intermediate Microsoft Office skills
• Intermediate electronic health records skills
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property
• Ability to use proper body mechanics, safe patient handling, and standard precautions

Nice To Haves

• Previous scheduling experience, preferred

Responsibilities

• Complete all Homecare and Resource discipline scheduling (e.g. RN, SW, CNA, etc.).
• Coordinate staffing to meet patient needs as a result of staff call-ins/absences.
• Assign patient visits to clinical staff ensuring consistency and following established scheduling best practices.
• Collaborates with staff and Resource Manager and/or Supervisor regarding assignment changes to increase efficiency.
• Manages the On Call schedules for the Home Care and Resource staff.
• May schedule Face-to-face (FFE) visits and telephone calls to patient, family, facility, and caregiver.
• Provides responsive customer service in a timely manner.
• Ensure timely assignments of new admissions as well as accurate and timely scheduling of existing patients requiring C.N.A., RN and/or SW support.
• Report patient and staffing concerns to Resource Manager.
• Problem solve immediate visit scheduling needs.
• Identify department efficiencies to aide in scheduling.
• Participate in internal work groups, meetings and committees relative to position responsibilities.
• Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.

Benefits

• Competitive pay with free parking
• Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +)
• Retirement plans with employer matching
• Generous Paid Time Off (PTO) and holiday paid time off
• Comprehensive onboarding, mentorship, and career development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED