Hospice Manager of Volunteer Services - HomeCare

Hartford Healthcare•Mansfield, CT

About The Position

This position is responsible for planning, organizing, and directing the hospice volunteer programs and services to meet the needs of the agency throughout the state. The position is responsible for maintaining regulatory compliance for volunteer onboarding and continued training, documentation of volunteer visits in the EMR, and to ensure compliance with Medicare regulations. This position will also provide management and guidance to the Volunteer Coordinators in each region.

Requirements

Bachelor’s degree in social sciences, Communication or related field required.
3 or more years of experience in relate position
Leadership & People Management o Ability to inspire, motivate, and guide teams. o Creating a culture of collaboration as a team o Delegation and empowerment. o Conflict resolution and team building.
Communication o Clear verbal and written communication. o Active listening and feedback delivery. o Stakeholder management.
Decision-Making & Problem-Solving o Analytical thinking for complex issues. o Risk assessment and mitigation. o Strategic prioritization.
Project & Time Management o Planning and organizing resources. o Meeting deadlines under pressure. o Budgeting and cost control.
Adaptability o Managing change effectively. o Resilience in dynamic environments.
Core abilities; o Strategic Thinking\: Aligning team goals with organizational objectives. o Emotional Intelligence\: Understanding and managing emotions in yourself and others. o Negotiation & Influence\: Driving consensus and buy-in. o Coaching & Mentoring\: Developing talent within the team.
Core Knowledge: o Specific Expertise in Hospice understanding trends, regulations, and best practices. o Financial literacy, KPIs, and operational efficiency. o Familiarity with relevant software (e.g., HRIS, project management tools). o Compliance & Legal Awareness\: Labor laws, safety standards, and ethical practices

Responsibilities

Develop and execute the annual strategy and plan for volunteer resources in collaboration with Hospice departments.
Align volunteer programs with Hospice business needs and growth objectives to support an integrated care model.
Build and maintain strong partnerships with Hospice leaders and key stakeholders.
Plan, promote, and participate in annual volunteer recognition events across all regions.
Recruit, onboard, and manage volunteers and proper separation, ensuring appropriate assignments within the agency.
Provide coaching, mentoring, and training; conduct regular huddles and feedback sessions to ensure performance and regulatory compliance.
Design and implement volunteer training programs, including initial orientation, onboarding, and ongoing monthly and annual education.
Coordinate volunteer assignments to meet staffing and business needs.
Maintain accurate volunteer files and an up-to-date list of active volunteers in collaboration with HR, including documentation of required education, vaccinations, and training attendance.
Ensure timely and accurate entry of volunteer visit documentation into the EMR system.
Develop and maintain collateral materials for volunteer programs and services.
Monitor and report volunteer utilization to meet Medicare requirements (minimum 5%).
Establish and track performance metrics to measure operational impact, Hospice department performance, and customer satisfaction.
Ensure compliance with HHC/HHCAH policies, procedures and regulations.
Identify and implement process improvements.
Other duties as assigned.