Director of Homecare Services

Hospice of NW Ohio•Toledo, OH

About The Position

Oversees the daily and strategic operations of the Homecare department. Leads by example and upholds the culture, standards , and values of the agency. Directs the Team Leaders to ensure the safe, effective, and timely delivery of high-quality hospice services. Monitors and assures the utilization of the agency’s resources is consistent across the homecare teams . Works with the other clinical director to ensure there are no internal barriers to inpatient access. Ensures effective policies and procedures are in place and are followed for the continuity of patient care for all patients and families transferring between the homecare, long-term care facilities, and inpatient settings. Ensures the overall safe, effective , and timely delivery of hospice care to patients and families and assures customer service standards are upheld. Addresses concerns brought forward by patients, family , and staff. Identifies and initiates opportunities to improve quality and increase efficiencies. Works with the Team Leaders to ensure appropriate staffing levels are in place as the census increases or decreases; ensures staffing costs are within budget. within budget. Teaches and mentors Team Leaders and ensures continued improvement of employees’ knowledge, skills, and abilities. Develops /improves processes to ensure employees can function at the highest level to be efficient and productive. Partners with the executive team and other Directors in achieving the agency’s short-term and long-term strategic goals. Provides direct supervision of assigned staff and holds employees accountable to established agency performance standards. Inspects the work of Team Leaders, monitors staff productivity , and provides regular performance feedback; conducts annual performance evaluations on time. Conducts monthly staff meetings and ensures the effective and positive communication of agency information and goals. Manages contracted therapy services and ensures costs are within budget. Maintains knowledge and understanding of Medicare, Medicaid, Joint Commission, state , and agency standards/regulations, and ensures the team’s compliance with these standards/regulations. Participates in the agency’s Quality Improvement program and ensures the successful implementation of performance improvement initiatives. Responsible for ensuring self and staff learn and utilize technology made available by the agency to increase efficiency, communication, and performance of duties. Holds in strictest confidence all patient information and discloses information only to persons authorized by Hospice. Performs other duties as assigned.

Requirements

Graduate of an accredited school of registered nursing; BSN preferred.
Currently licensed as an RN through the Ohio Board of Nursing.
5 years of experience in a leadership position preferred.
Two years of leadership in hospice care is .
Has working experience charting in an EMR system, NetSmart system preferred.
Possesses the ability to analyze information, formulate and implement effective plans for using information.
Possesses clinical expertise related to critical thinking, assessment, problem-solving, and technical skills.
Possesses strong verbal and written communication skills; demonstrates ability to communicate effectively with patients, families, and team members.
Has the ability to work independently and within an interdisciplinary team.
Demonstrates strong organizational, time management, and prioritization skills.
Understands the hospice philosophy, principles of death/dying, concepts of pain/symptom management, and adult teaching/learning principles.

Nice To Haves

BSN preferred.
5 years of experience in a leadership position preferred.
NetSmart system preferred.

Responsibilities

Oversees the daily and strategic operations of the Homecare department.
Leads by example and upholds the culture, standards , and values of the agency.
Directs the Team Leaders to ensure the safe, effective, and timely delivery of high-quality hospice services.
Monitors and assures the utilization of the agency’s resources is consistent across the homecare teams .
Works with the other clinical director to ensure there are no internal barriers to inpatient access.
Ensures effective policies and procedures are in place and are followed for the continuity of patient care for all patients and families transferring between the homecare, long-term care facilities, and inpatient settings.
Ensures the overall safe, effective , and timely delivery of hospice care to patients and families and assures customer service standards are upheld.
Addresses concerns brought forward by patients, family , and staff.
Identifies and initiates opportunities to improve quality and increase efficiencies.
Works with the Team Leaders to ensure appropriate staffing levels are in place as the census increases or decreases; ensures staffing costs are within budget.
Teaches and mentors Team Leaders and ensures continued improvement of employees’ knowledge, skills, and abilities.
Develops /improves processes to ensure employees can function at the highest level to be efficient and productive.
Partners with the executive team and other Directors in achieving the agency’s short-term and long-term strategic goals.
Provides direct supervision of assigned staff and holds employees accountable to established agency performance standards.
Inspects the work of Team Leaders, monitors staff productivity , and provides regular performance feedback; conducts annual performance evaluations on time.
Conducts monthly staff meetings and ensures the effective and positive communication of agency information and goals.
Manages contracted therapy services and ensures costs are within budget.
Maintains knowledge and understanding of Medicare, Medicaid, Joint Commission, state , and agency standards/regulations, and ensures the team’s compliance with these standards/regulations.
Participates in the agency’s Quality Improvement program and ensures the successful implementation of performance improvement initiatives.
Responsible for ensuring self and staff learn and utilize technology made available by the agency to increase efficiency, communication, and performance of duties.
Holds in strictest confidence all patient information and discloses information only to persons authorized by Hospice.
Performs other duties as assigned.