Hospice Intake / Care Coordinator

Prudential Healthcare•Cerritos, CA

2d•Onsite

About The Position

The Hospice Intake / Care Coordinator is the first point of contact for referrals to hospice services. You’ll coordinate the intake process, verify patient eligibility and insurance, liaise between clinical, marketing, and administrative teams, and ensure a smooth transition for patients into hospice care.

Requirements

Either an LVN license in CA or MA with strong clinical / clerical experience, OR previous experience working in hospice intake / office coordination.
Hospice environment experience preferred.
Good working knowledge of insurance, including Medicare, Medicaid, commercial insurance.
Proficient in EMR systems and Microsoft Office (Word, Excel, Outlook).
Strong communication skills—verbal, written, phone.
Ability to multitask, prioritize, follow up.

Nice To Haves

Bilingual (Spanish, Vietnamese, etc.)
Understanding of hospice regulations and eligibility criteria
Some scheduling / coordination experience

Responsibilities

Receive and review new referrals from hospitals, nursing facilities, physicians, discharge planners, and families.
Gather all required patient information: medical history, demographics, current condition, documentation.
Verify insurance coverage, Medicare / Medicaid eligibility, prior authorizations as needed.
Enter referral and patient data into EMR and maintain accurate documentation.
Coordinate with clinical staff (nurses, physicians), scheduling, and other departments to initiate patient services.
Respond to inquiries from referral sources, patients, and families with professionalism, empathy, and clarity.
Maintain follow‑up on pending referrals and admissions; track metrics or referral statistics.
Participate in interdisciplinary or intake meetings.