Hospice Clinical Team Assitant

Croí Health•Norwell, MA

8d•$23 - $28•Onsite

About The Position

Croí Health is a mission-driven, non-profit organization providing home health, palliative, hospice, and wellness services across 27 communities. As a Clinical Team Assistant for our Hospice Team, you will serve as the first point of contact for patients, families, and referral partners. In this role, you will manage incoming referrals, helping to ensure a seamless onboarding experience onto our services. The Hospice Clinical Team Assistant plays a critical role in supporting timely access to care by efficiently reviewing referral information, verifying eligibility, and collaborating with clinical and operational teams. This position is fully onsite, 40 hours per week, in our office location in Norwell, MA.

Requirements

High school diploma required
Minimum of two years of office (clerical) related experience required
Working knowledge of medical terminology
Strong proficiency in the English language.
Proficient in Microsoft Word and Excel.
Excellent computer and keyboarding skills required
Able to function cooperatively as a team member
Highly organized, flexible and dependable
Able to work under pressure and meet deadlines and meet the agency's attendance requirements
Able to sit for prolonged periods (usually at computer)

Nice To Haves

AS in Secretarial Science preferred
in a health care setting strongly preferred
Prior experience as multi-disciplinary scheduler preferred
Congenial and positive attitude

Responsibilities

Fields calls from referral sources; also retrieve e-faxes and/or e-mails for requests for service; obtain all necessary patient information.
Screen potential referrals for appropriateness as established by Agency protocols.
Coordinate with other staff to assure effective and efficient processing of referrals; i.e. forward necessary information and documentation to clinical staff and medical records as appropriate.
Responsible for clerical accuracy and documentation of department-specific orders.
Establish and maintain open lines of communication with referral sources to promote good community relations.
Work with Billing Specialists on detailed insurance issues.
Troubleshoots problems; assists and trains staff members and makes suggestions/recommendations for process improvements.
Market Agency services and educate referral sources in order to support the goals of the Agency in order to grow.
Performs duties necessary to maintain quality standards.
Assures Agency compliance with all federal and state laws as well as adhering to Croí Health Corporate Compliance policy in the prevention of fraud and abuse on behalf of the Agency.
Performs other Agency-related duties, as assigned.