Hospice Clinical Liaison RN

Community Health Network•Fishers, IN

About The Position

The Clinical Liaison ensures that hospice patients referred to Community Hospice at assigned hospitals receive an excellent care experience as they transition to hospice care. The role follows referrals through discharge, supports safe discharge planning by arranging medications and supplies, follows patients home and admits them to hospice when necessary, provides case information to hospice admission nurses, and builds effective relationships with hospital referral sources to increase hospice referrals. The position works closely with Palliative Care, Case Management, marketing, hospice admission nurses, the interdisciplinary group (IDG), and nurse practitioners. It supports timely, coordinated transitions to hospice and may admit general inpatient (GIP) patients at the assigned hospital.

Requirements

Graduate of a nursing school accredited by NLN, CCNE, ACEN, or NLN CNEA, or three years of related professional nursing experience.
Licensed Registered Nurse with a valid license to practice in Indiana, as listed in the Nurse Licensure Compact (NLC).
Two years of hospice experience.
Current Indiana driver's license.
Current automobile insurance.

Nice To Haves

Bachelor's degree in Nursing.

Responsibilities

Follow hospital referrals daily through discharge and help ensure patients can safely return home with medications, equipment, and supplies arranged.
Follow patients home and conduct same-day hospice admissions when needed, including when the admission team is unavailable.
Provide detailed reports to hospice admission nurses about referred patients and their cases.
Monitor hospital referral conversion rates with the marketing lead, identify problems, and work to increase conversion rates to at least 60%.
Conduct monthly marketing rounds with the marketing lead and weekly rounds with Palliative Care, Case Management, and other referral sources.
Use marketing rounds to share hospice updates, gather feedback, assess discharge-flow and communication needs, and acknowledge referral sources.
Visit top referring physician offices with the marketing lead to build visibility and relationships with physicians, navigators, and staff.
Meet daily with Palliative Care and Case Management to assess patient needs and coordinate hospice discharges, discharge plans, family dynamics, and admission timing.
Participate in the daily morning Palliative Care call to report and provide updates on current referred cases.
Coordinate medications, equipment, ambulance transportation, and other patient-specific discharge needs.
Admit general inpatient hospice patients at the assigned hospital, conduct daily rounds, and coordinate care with the IDG team and nurse practitioners.
Develop discharge plans with hospice staff when general inpatient patients are going home.
Educate referral sources about hospice-appropriate patients and the importance of early referrals.
Go to the hospital after the Palliative Care call to follow up on new referrals and check in with referral sources.