Hospice Care Consultant

Luminary Hospice•Akron, OH

9h•Onsite

About The Position

The Hospice Care Consultant provides education and brings awareness to the hospice benefit with a primary focus on developing and maintaining relationships that give access to eligible patients to receive hospice services. Luminary Hospice is a mission-driven organization that empowers its team members to shape its culture to provide the highest quality support to patients and families throughout their entire end-of-life journey. Their mission is to deliver personalized care that radiates compassion and preserves dignity for all that they are honored to serve on their end-of-life journey. They are centered on caring for the whole person – with expert medical care, pain management as well as emotional and spiritual support along with resources, information, and emotional support for families and caregivers.

Requirements

Proficient in MS Office applications and ability to learn department and job-specific software systems.
Demonstrate organizational skills.
Demonstrate effective verbal and written communication skills.
Demonstrate analytical skills when problem-solving.
Demonstrate high attention to detail and a high degree of accuracy.
Communication: Demonstrate knowledge to reply and receive information to and from others.
Customer Service: Works with customers to assess their needs in an effort to meet/exceed requirements and expectations.
Emotional Intelligence: Demonstrates knowledge on how to manage oneself and how to interact successfully with others.
Time Management: Demonstrate ability to manage your time productively and efficiently.

Nice To Haves

A bachelor's degree in Marketing, Business Administration, or related field preferred.
At least two (2) years experience in health care marketing, preferably in hospice care preferred.

Responsibilities

Assists the Executive Director/Administrator in establishing organization volume projections in the annual budget.
Initiates marketing and promotional initiatives to achieve budgetary volume projections.
Conducts market assessments and develops a comprehensive marketing plan designed to meet budgetary projections.
Establishes and maintains positive working relationships with current and potential referral sources.
Educates facilities, families, and the community at large on the hospice benefit.
Provides leadership in strategic planning including identifying opportunities for additional or improved services to address customer needs.
Support care team in field by gathering referral information, helping to obtain orders, following up on pending referrals.
Ensure annual education is completed and documented.
Accountable to goals set by agency leadership including development of unique referral sources, territory growth, achieving admission/census goals.
Other duties as assigned.