Hospice and Physician Services Intake Coordinator
About The Position
Support the connection between patients, families, and the compassionate care they need. As a Hospice and Physician Services Intake Coordinator, you'll serve as a critical first point of contact by managing referrals, coordinating information, and ensuring patients are connected with the appropriate services in a timely manner. From answering inquiries and entering referral information to partnering with clinical teams and referral sources, you'll help create a seamless experience that supports both exceptional customer service and quality patient care. This role is ideal for someone who thrives in a fast-paced healthcare environment, enjoys helping others, and takes pride in organization and accuracy. You'll manage the referral process from intake through transition to care, maintain communication with supervisors, sales teams, providers, and community partners, and ensure accurate documentation within company systems. Through your attention to detail, responsiveness, and commitment to service excellence, you'll play an essential role in supporting the growth of Hospice and Physician Services while helping patients and families access the right care at the right time.
Requirements
- High school diploma or GED
- Reliable transportation, valid driver’s license, and valid automobile insurance coverage
- Interpersonal skills and ability to communicate professionally and effectively
- Knowledge of medical terminology
- Strong verbal and written communication skills
- Ability to operate computer and office equipment
- Proficiency in Microsoft Office Suite and data entry skills
- Responds to suggestion constructively
- Skilled in conflict resolution
- Proven interpersonal, coordination, and leadership skills
Nice To Haves
- Associate's degree
- Minimum 1 year of experience in a healthcare setting
- Knowledge of Medicare, Medicaid, and third-party payor guidelines
Responsibilities
- Manage referrals from intake through transition to care
- Maintain communication with supervisors, sales teams, providers, and community partners
- Ensure accurate documentation within company systems
- Answer inquiries and enter referral information
- Partner with clinical teams and referral sources
- Coordinate information and ensure patients are connected with appropriate services in a timely manner
Benefits
- Minimum of 3 Weeks Paid Time Off (PTO)
- Medical, Dental, and Vision Insurance
- HSA and FSA options including Dependent Care
- Company paid Short Term Disability
- Company paid Life Insurance
- 401(k) with Employer Match
- Mileage Reimbursement
- Company Vehicle Program for field roles
- Pet Insurance
- ID and Fraud Protection
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
