About The Position

The Hospice Admissions Coordinator processes patient referrals, coordinates the admission of patients, and enters patient admission data after all requirements of hospice have been met. An RN is preferred for this role. Other licensed clinical education will be considered with work-related experience to the Admissions Coordinator role.

Requirements

  • High school diploma or GED required.
  • Ability to understand, read, write, and speak English.
  • Articulates and embraces hospice philosophy.
  • Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 25 pounds.
  • Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

  • RN preferred.
  • Other clinical licensure strongly considered.
  • Two (2) to three (3) years of related experience and/or training strongly preferred.
  • An equivalent combination of education and experience will be considered.
  • Experience communicating with physicians, nurses and other healthcare personnel highly preferred.
  • Experience in insurance and Medicare/Medicaid billing and reimbursement preferred.
  • Bachelor's degree preferred.

Responsibilities

  • Support designated program area and/or region.
  • Read charts and understand the information/know what other documentation needed for certification.
  • Experience with spreadsheets and Word documents.
  • Attends and participates in staff meetings, educational programs and community events, as requested.
  • Communicates identified needs and potential solutions to supervisor.
  • Receives and processes referrals from physicians, patients, families, friends, and community.
  • Contacts physicians to secure an order for admission. If the Admissions Coordinator is not a Registered Nurse, s/he will have to ensure a nurse is present to take a verbal order or will have to ask for a “script” to be faxed.
  • Contacts insurance companies for pre-certification authorization.
  • Schedules appointments with patients and families for informed consents and the RN assessment visit.
  • Explains hospice services and benefits to patients, family members, and significant others, if needed.
  • Clear communication with patients/families, staff, physicians and agencies.
  • Informs appropriate team members of time of appointments.
  • Completes admission process according to agency/corporate policy.
  • Ensures proper notification of admission to assigned interdisciplinary team (IDT) and ancillary providers.
  • Enters admission data into a third-party system.
  • Ensures patient chart, ensuring all documentation is signed and dated and turns chart over to Team Coordinator.
  • Markets referral sources.
  • Contacts long term care staff, hospital staff, and physicians to promote hospice services.
  • Provides back-up support for Hospice Care Consultant.
  • Documents marketing contacts, as directed.
  • Performs other duties as assigned.

Benefits

  • Competitive pay
  • Flexible time off
  • Tuition reimbursement
  • Wellness programs
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