Hospice Admission Coordinator

Granite VNA, Inc.•Concord, NH

2d•$33 - $51•Onsite

About The Position

The Hospice Admission Coordinator is responsible for setting up optimal conditions for the admission process and the delivery of patient care. This role focuses on appropriate interdepartmental support, collaboration, and communication with all parties involved in the care delivery lifecycle. The coordinator ensures responsive relationships with referral sources by managing inquiries, coordinating the referral process, and assisting with the patient intake process for Hospice.

Requirements

Bachelor’s degree in Nursing, Physical Therapy, Occupational Therapy, Social Work, or a health care-related field or equivalent combination of education and work experience.
Previous experience in customer service, sales, or care coordination.
Ability to navigate sensitive and often complex discussions by providing information, insight, and an appropriate level of support for the need.
Able to handle competing priorities and manage those that are time sensitive successfully.
Able to work independently and apply critical thinking skills to complex situations, often involving escalated emotional states of patients and families.
Proficient in the use of MS Office.

Responsibilities

Coordinates and collects information for patient referrals from account partners to ensure smooth transitions of care from facility to home or hospice house with Granite VNA services.
Collaborates with patients, families, and Agency staff, providing education and resources on transitions of care, including hospice services, and ensuring opportunities for questions and input.
Facilitates a smooth transition to hospice care, ensuring all patient needs are met by the assigned clinical care team.
Ensures consents are sent to the responsible party and all documentation is received and in order prior to admission.
Schedules all new SOC visits.
Manages and oversees the Granite VNA referral email group to facilitate timely admission.
Daily reconciliation of Concord Hospital dischargers and transfers, including adding the appropriate liaison and event code to ensure the team stays informed on patient status with updated reports.
Demonstrates understanding of visit frequencies and certification periods to problem-solve with the clinical team for accurate and effective scheduling.
Serves as backup for scheduling should visits need to be canceled or rescheduled, including communication with staff and patients.
Documents all changes to visit status and notes accordingly in the system of record.
Addresses inquiries from the community about hospice services.
Communicates clearly with professional staff regarding expected “call backs” and relays information to physicians and others to take accurate messages.
Works with Hospitals outside of Granite VNA’s coverage areas to coordinate patient referrals for smooth transitions of care.
Maintains a comprehensive working knowledge of community resources and referral resources and assists referral sources in accessing those resources if indicated.
Demonstrates flexibility by accepting other duties as assigned for which qualified.
Adheres to work schedule and attendance according to agency standards.
Adheres to the Telecommunication and Personal Cell Phone Use guideline.
Understands and demonstrates compliance with agency policies and procedures.
Complies with infection control and safety measures in accordance with agency policy and procedure.
Completes all the agency’s policies regarding clients’ privacy, confidentiality, and HIPAA requirements.
Adheres to the Agency’s standard of professional appearance and the Agency’s dress code policy.
Is current with all agency employment requirements required for the position (TB, licensure, annual in-services, and CPR).
Performs job duties in a safe manner to prevent injury to self and others.