Hospice Administrative Assistant

PruittHealth•Rocky Mount, NC

19h

About The Position

This role assists with the administrative functions of the office, ensuring smooth operations and effective communication. The position involves managing daily census changes, facilitating billing processes, handling accounts payable, maintaining clinical records, performing receptionist duties, ordering supplies, and providing secretarial support to the Administrator and office staff. Additionally, the role requires maintaining personnel files, tracking physician orders, and performing other assigned duties. Key skills include effective written and oral communication, the ability to establish rapport with diverse individuals, strong organizational skills with the ability to prioritize, handling confidential matters, flexibility in scheduling, and proficiency in word-processing software.

Requirements

Two years of college or business school and/or equivalent experience and training.
One year minimum experience.
Ability to communicate effectively in written and oral form.
Ability to establish rapport and work effectively with a variety of people.
Must be well organized with ability to clearly set priorities.
Ability to handle confidential matters.
Ability to work a flexible schedule.
Possess knowledge of computer software, including proficiency in word-processing.

Nice To Haves

Attendance - must maintain timely, regular attendance
Punctuality
Professional appearance
Communicate well with patients/residents/clients and family members providing warm and friendly greeting and an approachable attitude to families, visitors, patients/residents/clients and responds to expressed concerns while displaying a helpful, caring demeanor. Answers questions when appropriate in a professional manner.

Responsibilities

Reporting daily census changes to the billing department and maintaining a monthly census log.
Facilitating proper and timely billing by maintaining communication with the billing department.
Weekly submission of accounts payable information and maintaining a system to ensure invoices are submitted and paid.
Clinical record management.
Performing receptionist duties for the office.
Ordering supplies as directed by the Administrator.
Providing secretarial support to the Administrator and office staff as needed.
Maintaining personnel files and ensuring items are updated monthly.
Tracking signed physician orders.
Performing other duties as assigned by the Administrator.
Communicating effectively in written and oral form.
Establishing rapport and working effectively with a variety of people.
Being well-organized with the ability to clearly set priorities.
Handling confidential matters.
Working a flexible schedule.
Possessing knowledge of computer software, including proficiency in word-processing.
Participating in center/agency surveys (Licensure/JCAHO) and any subsequently required reports.
Attending and participating in continuing education programs to keep abreast of changes in your field as well as to maintain current license/certification as required.
Attending and participating in mandatory in-services.
Honoring patients/residents' rights to fair and equitable treatment, self-determination, individuality, privacy, property, and civil rights, including the right to wage complaints.
Complying with the corporate compliance program.
Reporting job-related functions/tasks that involve occupational hazards including exposure to blood and bodily fluids and others as necessary.
Following established safety regulations, to include fire protection and prevention, smoking regulations, infection control, etc.
Following established safety procedures when performing tasks and/or working with equipment.
Performing other related duties as necessary and as directed by supervisor.