Hospice Account Manager (Clinical) - Madison Area

Agrace • Madison, WI

4d • Onsite

About The Position

Make a lasting impact with Agrace. Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a role that helps support meaningful, patient-centered care, this is your opportunity to make a difference! The Account Manager – Clinical, serves as the primary contact between Agrace, long-term care facilities, clinics, hospitals, and other healthcare agencies. They are responsible for the management of sales and relationships with healthcare and community partners. The Account Manager maintains the company's existing relationships, seeks to grow new business, and is responsible for developing, implementing, and coordinating sales activities within the diverse communities we serve. They are responsible for the goal of enhancing visibility for Agrace resulting in patient, volunteer, partner and community referrals across the full continuum of Agrace services. Through personal relationships and marketing, the Account Manager is directly responsible for ensuring that all eligible patients have access to all Agrace services.

Requirements

• Associate degree or equivalent combination of education and work experience
• Valid clinical license, RN/ADN preferred
• Minimum of two years of healthcare sales or related experience preferred
• Valid driver’s license, auto insurance, and access to a reliable vehicle
• Knowledge of healthcare partner operations including clinics, hospitals, and long-term care facilities
• Demonstrated success in clinical sales/marketing with a strong sense of developing and maintaining relationships
• Intermediate Microsoft Office Suite skills
• Ability to work effectively and cooperatively with others
• Exceptional customer service skills with the ability to resolve conflicts
• Orientation to detail and proven excellent follow-through
• Ability to communicate effectively verbally and in writing

Responsibilities

• Initiate contact with clinical and community leaders and key stakeholders to introduce Agrace’s continuum of services.
• Maintain regular in person contact with assigned accounts and respond promptly.
• Represent and network on behalf of Agrace at community and clinical events, which may include weekends and evenings.
• Customize outreach content to connect our services to the needs of the customer.
• Request a commitment from referral sources to be their preferred provider of hospice and palliative care services.
• Report customer concerns to Agrace leadership.
• Identify and recommend areas of opportunity for Agrace where community and clinical partnerships may be enhanced.
• Report all activities in sales/marketing software (Salesforce).
• Use clinical knowledge and expertise to collaborate with providers.
• Promote and provide education presentations to all audiences.
• Participate in the development of outreach presentations and in-service topics.
• Attend public events to provide information on services.
• Provide and/or coordinate annual in-services for assigned accounts and community partners.
• Participate in internal work groups, meetings, and committees relative to position responsibilities.
• Complete assigned education to maintain clinical licensure.
• Stay updated on regulations and policies of referral sources.

Benefits

• Competitive pay with mileage reimbursement
• Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +)
• Retirement plans with employer matching
• Generous Paid Time Off (PTO) and holiday paid time off
• Comprehensive onboarding, mentorship, and career development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree