Hose Tech CSR

Hydraulic Controls Inc•Phoenix, AZ

2d•Onsite

About The Position

Provides customer service in person, both internally and externally, assisting customers with selecting the best hose, fitting, or tubing product for their application. Fabricates finished hose and tube assemblies. Maintains hose area tools and equipment. Assists with warehouse functions.

Requirements

High School diploma or equivalent
Proficiency using measuring tools, both imperial and metric, including tape measure and calipers.
Proficiency using hand tools
Ability to manage priorities and workflow, ability to follow up on tasks independently.
Solid oral communication skills.
Accurate data entry.
Attention to detail and commitment to following proper procedures and company safety policies.
Knowledge of warehouse operations best practices.
Commitment to excellence and high standards.
Proficiency in TruLinX.
Positive and cooperative attitude that contributes to HCI’s employee-owner culture and shared responsibility at all levels for our company’s success.

Nice To Haves

one to two years of related experience
customer service experience preferred
with training, hose and tubing power equipment
Proficiency with soldering and brazing techniques, with training, using oxygen and acetylene torches for both steel and aluminum applications.
Bilingual skills a plus.

Responsibilities

Greets customers in person providing excellent service with hose, fittings, tubing and related products.
Fabricates hose and tubing assemblies according to specification, creating high quality and safe products.
Performs quality checks and testing on finished assemblies when required.
Pulls hose, fitting, and tubing products as required to complete customer orders.
Accurately enters and processes quotes and sales orders into Trulinx.
Maintains hose assembly area: ensures a clean, organized, and safe environment.
Maintains hose and tubing equipment, ensuring regular maintenance is performed and reporting any irregularities to supervisor immediately.
Occasionally and with direction, removes, replaces, and installs finished hose and tubing assemblies on equipment.
Is prepared to work overtime when required.
Assists other departments with pulling orders or general customer service when required.
Participates in all company/department safety and training programs.