Horticulturist

Heritage Pool Supply Group, Inc. • Chicago, IL

1d • Onsite

About The Position

The primary function of the Horticulturist/Customer Service Associate position is to manage, grow and/or maintain, and service customers (retail and wholesale) via email, on the telephone, and at the counter and process orders accurately, effectively and courteously. This is an on-site position located in Lake Zurich, Illinois. The base salary for this position typically falls within the range of $67,300.00 to $87,500.00 annually. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. SRS Distribution offers additional competitive and non-financial benefits. Depending on the role, associates may also be eligible for performance-based bonus programs, commissions, profit-sharing programs, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy.

Requirements

• High school diploma or equivalent
• 3 years of experience in the horticulture industry
• Must be able to communicate verbally and in writing in English.
• Must be able to address individuals confidently and effectively communicate with management, other employees, customers and suppliers.
• Must understand and be able to perform basic mathematics.
• Must have the ability to solve practical problems and interpret a variety of instructions and customer information of a general and specific business nature.

Nice To Haves

• Horticultural courses or degree in horticultural studies
• 5 years of experience in the nursery field, with two or more years of supervisory experience
• Preferred Education: Administrators or Bachelor’s Degree in related field

Responsibilities

• Help service “house accounts” via walk in (counter), phone, and internet customer traffic.
• Help fulfill customer orders and transactions.
• Help resolve customer issues.
• Manage and support designated customer accounts.
• Ensure customer experience is positive.
• Offer and share product and industry knowledge and expertise with all customers and colleagues.
• Schedule customer deliveries upon request.
• Assist in customer plant tagging and selection.
• Participate in industry trade shows and networking events.
• Participate in the sourcing and procurement of customer product needs.
• Assist branch manager/ buyer with Purchase Orders and Purchase Receipts.
• Participate in branch and corporate buying activities and buying trips.
• Assist with branch and corporate inventory activities (periodic cycle counts and quality control, QC).

Benefits

• Competitive weekly/bi-weekly pay
• Discretionary bonuses
• 401(k) with company match
• Employee Stock Purchase Plan
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
• Medical/dental/vision
• Flexible spending accounts
• Company-paid life and short-term disability
• Optional long-term disability
• Additional life insurance
• Competitive salaries for all team members paid weekly
• 401(k) Retirement Plan with company matching
• Employee Stock Purchase Plan
• Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays
• Paid Parental Leave
• Medical, Dental and Vision Benefits
• Flexible and Dependent Care Spending Accounts
• Company paid Life insurance and Short-Term Disability
• Additional Life Insurance and Long-Term Disability also offered
• Safety Program with Bonuses for our Drivers
• Employee Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees