Horticulturist

Heritage Landscape Supply Group • Lake Zurich, IL

5d • $61,200 - $79,500 • Onsite

About The Position

The primary function of the Horticulturist/Customer Service Associate position is to manage, grow and/or maintain, and service customers (retail and wholesale) via email, on the telephone, and at the counter and process orders accurately, effectively and courteously.

Requirements

• High school diploma or equivalent
• 3 years of experience in the horticulture industry
• Must be able to communicate verbally and in writing in English.
• Must be able to address individuals confidently and effectively communicate with management, other employees, customers and suppliers.
• Must understand and be able to perform basic mathematics.
• Must have the ability to solve practical problems and interpret a variety of instructions and customer information of a general and specific business nature.
• Capable of sitting, standing, stretching, lifting and bending.
• Ability to move freely through the office.
• Ability to spend long stretches of time at the counter or desk.
• Capable of lifting and moving items up to fifty (50) pounds in weight.

Nice To Haves

• Horticultural courses or degree in horticultural studies
• 5 years of experience in the nursery field, with two or more years of supervisory experience
• High school diploma or equivalent
• Preferred Education: Administrators or Bachelor’s Degree in related field

Responsibilities

• Help service “house accounts” via walk in (counter), phone, and internet customer traffic.
• Help fulfill customer orders and transactions.
• Help resolve customer issues.
• Manage and support designated customer accounts.
• Ensure customer experience is positive.
• Offer and share product and industry knowledge and expertise with all customers and colleagues.
• Schedule customer deliveries upon request.
• Assist in customer plant tagging and selection.
• Participate in industry trade shows and networking events.
• Participate in the sourcing and procurement of customer product needs.
• Assist branch manager/ buyer with Purchase Orders and Purchase Receipts.
• Participate in branch and corporate buying activities and buying trips.
• Assist with branch and corporate inventory activities (periodic cycle counts and quality control, QC).

Benefits

• Competitive weekly/bi-weekly pay
• Discretionary bonuses
• 401(k) with company match
• Employee Stock Purchase Plan
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
• Medical/dental/vision
• Flexible spending accounts
• Company-paid life and short-term disability, plus optional long-term disability, and additional life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED