Horticulturist

Heritage Landscape Supply Group, Inc.•Chicago, IL

2d•Onsite

About The Position

The primary function of the Horticulturist/Customer Service Associate position is to manage, grow and/or maintain, and service customers (retail and wholesale) via email, on the telephone, and at the counter and process orders accurately, effectively and courteously. This is an on-site position located in Lake Zurich, Illinois. The base salary for this position typically falls within the range of $67,300.00 to $87,500.00 annually. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. SRS Distribution offers additional competitive and non-financial benefits. Depending on the role, associates may also be eligible for performance-based bonus programs, commissions, profit-sharing programs, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy. Heritage Landscape Supply Group is a people-first company built to attract and retain the industry’s best talent at every level. Each day we dedicate ourselves above all else to thrilling our employees and our customers while always delivering growth to our supplier partners. Our mission is to help our family of companies achieve new heights and provide opportunities for all employees to grow, thrive, and advance with the company for decades to come. Let’s build a legacy together of our vision to form the nation’s leading family of independent landscaping and irrigation product distributors. Heritage Landscape Supply Group is a wholly owned subsidiary of The Home Depot.

Requirements

High school diploma or equivalent
3 years of experience in the horticulture industry
Must be able to communicate verbally and in writing in English.
Must be able to address individuals confidently and effectively communicate with management, other employees, customers and suppliers.
Must understand and be able to perform basic mathematics.
Must have the ability to solve practical problems and interpret a variety of instructions and customer information of a general and specific business nature.

Nice To Haves

Horticultural courses or degree in horticultural studies
5 years of experience in the nursery field, with two or more years of supervisory experience
High school diploma or equivalent
Preferred Education: Administrators or Bachelor’s Degree in related field

Responsibilities

Help service “house accounts” via walk in (counter), phone, and internet customer traffic.
Help fulfill customer orders and transactions.
Help resolve customer issues.
Manage and support designated customer accounts.
Ensure customer experience is positive.
Offer and share product and industry knowledge and expertise with all customers and colleagues.
Schedule customer deliveries upon request.
Assist in customer plant tagging and selection.
Participate in industry trade shows and networking events.
Participate in the sourcing and procurement of customer product needs.
Assist branch manager/ buyer with Purchase Orders and Purchase Receipts.
Participate in branch and corporate buying activities and buying trips.
Assist with branch and corporate inventory activities (periodic cycle counts and quality control, QC).