HOPE NAVIGATOR II - 60039792

State of Florida • Zephyrhills, FL

3d • Onsite

About The Position

This is a professional position responsible for assisting customers navigate through self-identified barriers that are preventing them from reaching self-sufficiency. The Hope Navigator assists the customer by connecting them to care partners to address the customer’s barriers to self-sufficiency. This position is not a telework position and requires the candidate to work in the office. The position can be located in any county within the SunCoast Region - Pasco County. This is a full-time Career Service position, working 40 hours per week. Regular business hours are 8:00 am - 5:00 pm EST, Monday to Friday.

Requirements

• Bachelor’s degree from an accredited college/university or four (4) years of experience in Social Services.
• Valid Driver License (if you do not have a valid Florida license you must obtain one within 30 days of hire).
• Able and willing to travel within the region and/or to stay overnight outside the region when required.
• This position has been designated as an essential position and is expected to work during emergency situations or natural disasters. The incumbent of this position may be required to work before, during, and beyond normal work hours/days to include holidays.
• Only US citizens and lawfully authorized alien workers will be hired.
• All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).
• Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

Nice To Haves

• 1 year of Case Management (experience with conducting assessments, preparing plans, making referrals, implementing plans and follow up with monitoring and evaluation of those plans through case management roles like healthcare, educational, or Juvenile Justice).
• 1 year of Child Welfare Experience (working to protect children and support families through roles like investigations, case management, foster care, adoption, or court-involved services, including assessing safety, planning services, and coordinating with providers).

Responsibilities

• Conducts extensive customer-centered assessments to identify barriers preventing self-sufficiency and provides referrals to partners that can assist the customer with services to meet their needs.
• Completes customer referrals to community resources based on the needs assessment, identified barriers, and goals set in the care plan. Assists families with identifying and engaging family and community supports, as well as discussing and making referrals for immediate service needs. Assists families in identifying and applying for appropriate benefits and services, offering referrals to other state agencies and other resources to support individuals and families as necessary. Maintains frequent communication with customers, reassesses needs, and completes additional referrals and updates to the care plan if needed.
• Acts as a navigator for customers regarding available program services and optional methods of attaining self-sufficiency goals.
• Identifies and maintains a working knowledge of available community resources to meet the individual needs of each family and ensures the connection of families to relevant community resources and support.
• Documents all pertinent information and ensures that all appropriate forms, such as, but not limited to, the assessment and care plan are completed and uploaded into the program data tracking system accurately and timely. Provides follow-up and monitors connections to service delivery. Prepares correspondence, case notes, narratives, technical reports, notifications, and related documents using computer-based applications.
• Actively participates in ongoing cross-program training and team meetings. Builds and maintains relationships with respect, trust, sensitivity, and confidentiality to customers, coworkers, and community stakeholders and partners.
• Participates in meetings, committees, and community activities as needed.
• Performs special assignments and other related duties as needed.

Benefits

• If selected for hire, current DCF employees will be compensated in accordance with the DCF salary policy.
• For a more complete list of benefits, visit www.mybenefits.myflorida.com

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level