Honda Automotive Service BDC Agent

JEFF WYLER AUTOMOTIVE FAMILY•Louisville, KY

4d•$15

About The Position

With over 50 years in business, Jeff Wyler Automotive is one of the largest new and used group of dealerships in the country operating nearly 40 dealerships across Ohio, Indiana, and Kentucky. We have been recognized as a Top Work Place for 7 consecutive years offering sales, service, parts, and collision repair. We invite YOU to join our pursuit of excellence! Our Honda dealership is searching for a customer-centric Service BDC Representative!

Requirements

High school diploma or equivalent; additional education or relevant certifications in customer service or automotive fields are a plus.
Ability to pass background check & drug screening.
Motor vehicle record in good standing
Proven experience in customer service, preferably in an automotive service setting.
Excellent verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner.
Strong organizational and time management skills to handle multiple calls and appointments efficiently.
Proficiency in using customer relationship management (CRM) software and scheduling tools.
Knowledge of automotive maintenance and repair services is advantageous.
Ability to remain calm and composed under pressure while delivering exceptional customer service.
A positive attitude, strong work ethic, and a passion for providing excellent customer experiences.

Responsibilities

Answer customer calls, emails, and texts in a timely manner.
Outbound calls to schedule appointments
Assist customers with their automotive questions/needs.
Data mining to increase appointments.
Building relationships for long term customer retention.
Maintain the dealership reputation by professionalism and having knowledgeable communication skills with customers.
Maintaining inter-departmental relationships to more efficiently meet customer needs.