Service BDC Agent

Performance Automotive Network • West Chester Township, OH

1d • $18 - $20 • Onsite

About The Position

As a Service BDC Agent at Performance Automotive Network, you’ll be the voice connecting customers to our service team. You’ll coordinate appointments, answer questions, and follow up to ensure every client receives top-notch care. Your mission: to keep customers happy and our service department thriving—all from our Performance Lexus location in Kings Automall.

Requirements

• High school diploma or equivalent; automotive experience a plus.
• Strong written and verbal communication skills.
• Customer service focus with a friendly, professional attitude.
• Able to multitask and manage time in a fast-paced environment.
• Proficient with computers and scheduling software.
• Team player with a positive attitude and willingness to learn.
• Valid driver’s license and good driving record.
• Performance Automotive Network is a drug-free workplace.

Responsibilities

• Respond quickly and professionally to customer inquiries.
• Schedule and confirm service appointments.
• Coordinate schedules between technicians and management for efficient service.
• Inform customers about services and promotions.
• Follow up after service to ensure satisfaction and keep accurate records.
• Work with team to achieve goals and improve service.
• Help with customer surveys and quality assurance.

Benefits

• Paid time off
• 401(k) retirement plans with a generous company match
• Medical insurance
• HSA and FSA plans
• Dental care
• Vision coverage
• Short- and long-term disability
• Life isurance
• Critical illness insurance
• Hospital indemnity insurance
• Accident insurance
• Grief counseling
• Living will preparation
• Generous employee discounts on vehicles, parts, and service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED