BDC Agent
Crain Automotive•Little Rock, AR
1d
About The Position
Crain Automotive is seeking a Service BDC (Business Development Center) representative to join our team. The Service BDC representative will be responsible for handling inbound and outbound calls related to service appointments, scheduling, and customer inquiries. This individual will also assist with customer follow-up, appointment reminders, and maintaining customer satisfaction. We have multiple shifts available and are looking to fill 6-9 spots!
Requirements
- Prior experience in a customer service or call center role preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in computer systems and CRM software
- Strong attention to detail and organizational skills
Responsibilities
- Answer incoming service calls and respond to customer inquiries
- Schedule service appointments and follow up with customers
- Provide excellent customer service and maintain high levels of customer satisfaction
- Utilize CRM system to track customer interactions and appointments
- Assist with service marketing campaigns and promotions
Benefits
- Affordable health, dental, vision insurance
- Percentage-matched 401k plans
- Opportunities of promotion within group
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
