Luxury Homeware Brand Ambassador

Inktel Contact Center Solutions•Doral, FL

3d•Remote

About The Position

We're hiring WORK-FROM-HOME Agents who can serve as Homeware Support Specialists to represent one of the world’s most upscale and high-end homeware brands. Each Homeware Support Specialist will be working from home using their own computer equipment that meets the technical requirements outlined below. This is a virtual customer support job. Agents must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls. Agents will be responsible for answering incoming contacts from clients via multiple platforms, including phone, email or chat. Training will be provided on client information and systems used.

Requirements

High school diploma or equivalent.
1-2 years Call Center Experience preferably in a live chat environment
Retail sales experience, preferably in an ecommerce environment
Excellent Data Entry skills/- 45-55 wpm minimum
Must be computer literate and internet savvy
Experience in windows-based applications, specifically client relationship management tools preferred (e.g. Salesforce)
Experienced in handling multiple chats at any given time
Exceptional written communication skills; and high-quality standard in grammar, punctuation and written business acumen
Professional, upbeat and engaging written communication
Excellent oral communication skills: clear diction, tone and use of proper grammar
Ability to deliver quality customer service in a high-volume environment
Ability to develop relationships with clients, even in difficult situations
Ability to advise and counsel customers in a quick and efficient manner
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Empathetic and active listening
Positive outlook and enthusiastic attitude
Conscientious team player
Ability to work 40 hours/week, 8 hour shifts, weekends and holidays as needed.
Dependable, a history of good attendance and punctuality is essential
Proven track record of ALL of the following STRIVE values: [S]ervice, [T]enacity, [R]esponsibility, [I]ntegrity, [V]ersatility, [E]ntrepreneurship

Responsibilities

Address customer questions and concerns regarding product and delivery information
Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
Successfully negotiate and appease customers using a variety of methods established by client
Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
Perform other duties as assigned