Homeownership Program Support Specialist
About The Position
The Homeownership Program Support Specialist plays a critical role in supporting the prequalification and intake process for the organization’s homeownership program. This position provides high-touch customer service to applicants, analyzes prequalification information in accordance with organizational standards, assists individuals who do not initially qualify with guidance and next steps to improve eligibility, and supports the application team through administrative, presentation, and partnership coordination duties. This role is applicant-facing, detail-oriented, and requires strong analytical skills, sound judgment, and the ability to explain eligibility outcomes clearly and compassionately.
Requirements
- Strong customer service and interpersonal skills
- Demonstrated ability to analyze applicant information and apply standardized eligibility criteria
- Excellent verbal and written communication skills
- High attention to detail and strong organizational ability
- Ability to handle sensitive financial information with discretion and confidentiality
- High school diploma or equivalent.
- At least two years related experience required.
Nice To Haves
- Experience with housing programs, homeownership initiatives, mortgage lending, or eligibility-based programs
- Familiarity with income calculations, documentation review, or prequalification processes
- Experience working within defined program standards or compliance-based environments
Responsibilities
- Serve as a primary point of contact for homeownership program applicants via phone, email, and written communication
- Provide clear, accurate, and compassionate guidance to applicants throughout the prequalification process
- Answer questions related to application requirements, documentation, timelines, and eligibility criteria
- Ensure applicants receive consistent, professional, and respectful service
- Review and analyze prequalification applications to ensure alignment with established organizational policies, program guidelines, and eligibility standards
- Assess applicant information including income, household composition, documentation completeness, and other prequalification factors
- Identify inconsistencies, missing information, or potential eligibility concerns and communicate required next steps to applicants
- Apply organizational standards consistently and document determinations clearly within internal systems
- Escalate complex or exception-based cases in accordance with internal procedures
- Clearly explain prequalification outcomes and eligibility gaps to applicants who do not initially qualify
- Identify actionable steps to assist applicants in improving eligibility
- Refer applicants to appropriate internal resources or follow-up support
- Track applicant progress and conduct follow-up as appropriate
- Support the application team with file organization, document review, data entry, and application tracking
- Maintain accurate records while ensuring confidentiality of sensitive applicant information
- Assist with preparing presentations, outreach materials, and program documentation for applicants, internal stakeholders, and external partners
- Support workshops, information sessions, and employer-facing events as needed
- Assist with onboarding and communication for employer referral partners
- Coordinate program materials and respond to referral inquiries
- Serve as a knowledgeable point of contact regarding the prequalification process
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
