Homeownership Program Coordinator
About The Position
The Homeownership Program Coordinator supports the recruitment, intake, eligibility screening, and engagement of prospective Habitat homebuyers throughout the early stages of the Steps to Homeownership process. This role serves as a primary front-door contact for applicants and plays a critical role in managing interest forms, conducting eligibility calls, coordinating education pathways, and maintaining accurate pipeline data in Salesforce and internal tracking systems. The coordinator ensures applicants receive timely guidance, documentation support, and referrals to required readiness programs while maintaining strong communication across Client Services, Housing Counseling, and partner teams. This is an on-site position based at our Austin Habitat for Humanity corporate offices located at 500 W. Ben White Blvd., Austin, TX Remote work is not available for this role. Employment terms and benefits are outlined in the AHFH employee manual
Requirements
- Bilingual in Spanish is required
- Experience working with limited income and diverse populations
- Ability to prioritize and multitask
- Ability to work under pressure
- Ability to adapt in an ever-changing environment
- Excellent interpersonal and customer service skills
- Basic understanding of administrative and clerical procedures and systems.
- Must be able to work with ambiguity and make decisions in a complex, collaborative, fast-paced environment while demonstrating our Core Values.
- Proficient with Microsoft Office (Word, Excel, PowerPoint) or other related software
- At least 3 years of professional environmental experience
- Attention to detail and ability to prioritize tasks appropriately
- Experience in related field which focuses on interaction, communication and support of vulnerable populations
- Strong customer service background in any field which demonstrates applicants’ ability to work with the public and vulnerable populations
Nice To Haves
- Experience supporting housing programs, counseling, or community services
- Familiarity with eligibility screening workflows
- Experience coordinating workshops or education pathways
- Experience tracking participation metrics or pipeline reporting
Responsibilities
- Lead Management and Outreach
- Conduct follow-up outreach to new leads and prospective applicants
- Capture, respond to, and track incoming inquiries from prospective families
- Manage Client Services inbox and general program phone line
- Provide general program information via phone and email
- Maintain applicant engagement through structured follow-up communication
- Education and Program Coordination
- Schedule eligibility calls, orientations, counseling sessions, and workshops
- Coordinate registration tracking for education participation
- Set up monthly RTAD sessions and distribute class links
- Refer applicants to readiness services including but not limited to: Housing Counseling Credit Coaching RTAD PFC and other partner programs
- Ensure applicants understand requirements and timelines throughout intake stages
- Data Tracking and Systems Management
- Maintain applicant pipeline data in all systems, including but not limited to Salesforce, EOS and Excel Tracker
- Track registration vs. attendance metrics for program participation
- Maintain accurate homeowner and applicant digital files
- Support documentation tracking for eligibility readiness milestones
- Partner Homebuyer Support
- Assist selected partner homebuyers in maintaining program eligibility
- Track sweat equity participation and distribute monthly reports
- Communicate upcoming classes, volunteer opportunities, and requirements
- Maintain consistent contact with families during early homeownership transition
- Cross-Functional Coordination
- Serve as liaison between applicants, Client Services, Housing Counseling, and internal partners
- Support preparation of program participation data for reporting and grants
- Coordinate scheduling for meetings, classes, and counseling sessions
- Assist with departmental administrative responsibilities as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
