Homecare Technician - Full-Time

Mercyhealth Wisconsin and Illinois•Janesville, WI

1d•Hybrid

About The Position

The HME Delivery Technician provides service to Mercyheath at Home patients through delivery, assembly and instruction on safe use of home medical equipment. This position also performs follow up visits for preventive maintenance, field repairs, equipment exchanges and equipment pick-ups. After hour on-call equipment delivery and problem solving is commonly required. Appropriate documentation is a critical component of this position to ensure all company policies and regulatory requirements are met.

Requirements

High School Graduate or equivalent
6 to 12 months experience in a customer service-based environment.
Maintain a valid driver's license.
Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy.
Maintain a valid driver's license and reliable transportation with proof of vehicle insurance when requested.
Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy.
Knowledge of Medical Terminology
Basic computer skills
Excellent customer service and verbal communication skills.
Ability to lift, carry and move durable medical equipment that weighs up to 75lbs.

Nice To Haves

DME or Homecare experience preferred.

Responsibilities

Delivers home medical equipment timely and efficiently to patients.
Instructs patients in the proper use of equipment per policy using the teach and teach-back method.
Reviews and explains all required documentation at each patient contact.
Obtains signatures for consents, education and training forms and proof of delivery as needed.
Solves a wide variety of customer issues and questions, while referring issues out of their scope to management of the appropriate department.
Assesses appropriateness of equipment based on the patient's ability to use and evaluates patient's home environment to ensure safe use of equipment.
Functions independently in an on-call, after hour role to make decisions to resolve customer issues and questions and deliver equipment.
Acts as Mercyheath at Home liaison with referral sources, key internal and external customers.
Performs preventative maintenance as required by Mercyhealth policy, manufacturer or government regulation.
Maintains or repairs equipment as needed and completes all required documentation
Inspects and cleans returned equipment per procedure.
Restocks inventory at multiple consignment locations.
Maintains up-to-date, accurate information regarding equipment maintenance, oxygen lot numbers, and equipment delivery, to accreditation and regulatory requirements.
Performs daily vehicle check to ensure vehicle maintenance is completed as needed to avoid costly repairs and breakdowns.
Loads and secures equipment to be delivered in an appropriate manner to prevent damage and contamination to equipment during transit.
Verifies client's demographic and insurance information upon delivery to ensure accurate input to billing for reimbursement.
Completes documentation associated with delivery of products timely in accordance with company policy and regulatory requirements.
Follows and complies with all policies, procedures, rules, and regulation and Mercyhealth.
Complies with all applicable requirements for continuing education to maintain licensure/certification as established by Mercyheath or by state or federal law or regulation