Homecare Scheduling Coordinator -86th St (Brooklyn Office)

YELM US Associates, LLC•New York, NY

8d•Onsite

About The Position

YELM US Associates is the administrative division supporting our licensed home care agencies, Ultimate Care and Swift Home Care. Our office team works behind the scenes to ensure patients receive exceptional care — giving families true peace of mind — while also providing the coordination, resources, and support our field staff need to succeed. As our organization continues to grow, we are proud to expand our team in South Brooklyn and welcome individuals who are passionate about making an impact. Join a team that truly lives by its core values every day! Our mission is to provide and restore client dignity and independence in their homes through individualized care plans that reduce caregiver role strain and stress on family members while helping clients avoid nursing homes and assisted living facilities. YELM US Associates LLC is a licensed home care provider offering comprehensive home care services. We lead with our hearts to deliver top-quality, compassionate, and empathetic care. Our Coordination department is seeking dedicated Scheduling Coordinators who have a high level of customer service to join our team in Brooklyn. As a Scheduling Coordinator, you will play a critical role in ensuring the efficient and effective scheduling of our home health care staff to meet the needs of our patients. We are looking for individuals with both home care coordination experience and are bilingual (English/Spanish or English/Creole). This is a great opportunity for someone who wants to take their experience to the next level. Join our growing team and help make a meaningful difference every day.

Requirements

Prior experience in home care scheduling or healthcare coordination preferred.
Will consider candidates in a high customer service, fast paced roles to train.
Proficiency with HHA eXchange or similar scheduling platforms is a plus.
Ability to demonstrate patience, care, and empathy.
Excellent phone etiquette and communication skills.
Bilingual (Spanish, Creole, etc.) is required.
Must be comfortable working in a fast-paced, team-oriented environment.

Responsibilities

Coordinate and schedule home care services based on clients’ needs, preferences, and caregiver availability.
Assign caregivers based on skills, client compatibility, and availability, ensuring consistent and long-term placements.
Manage a high volume of incoming calls, addressing inquiries and resolving issues promptly.
Adapt quickly to scheduling changes caused by callouts, emergencies, or updated client needs.
Maintain accurate and up-to-date scheduling records using HHA eXchange.
Perform daily attendance tracking and follow up on EVV submissions or caregiver timesheets.
Review and document temporary orders daily.
Call existing patients monthly and document communication using internal templates.
Mediate between caregivers, clients, and healthcare professionals to ensure clear communication and efficient service delivery.
Provide general administrative support including answering phones, updating reports, and maintaining.