Homecare Scheduler

All Ways Caring HomeCare•Midwest City, OK

1d•$17 - $18•Onsite

About The Position

The Scheduler is responsible for effective service delivery to clients, guiding, and directing Direct Support Professional (DSP) schedules. The Scheduler will assist with the assignment of appropriate staff to clients, schedule client services, identify problem situations and assist in problem solving to strive for optimum outcomes.

Requirements

Excellent customer service, communication, and problem solving skills
Must be able to function well under pressure, make decisions quickly and manage confidential information
High School Diploma
Valid driver's license and insurance
Two or more years of general office and computer experience
Solid experience working with the public, presenting a friendly, professional appearance while interacting with people

Responsibilities

Coordinates In-Home support services between DSPs and persons served
Participate in staff meetings with Branch Manager and other staff
Communicate with Management regarding situations needing special attention, any change of client's condition/needs, and any situation that may require disciplinary action of staff
Ensures DSPs complete all required training
Assists with providing training as necessary
Assigns DSPs to schedules and appointments in a timely manner
Monitors attendance and punctuality of DSPs for service appointments
Maintains data integrity for all assigned, including templates, valid authorizations, time and attendance
Assumes on-call responsibility, and in the absence of appropriate staffing, may provide client direct care
Ensures home care services are in compliance with agency philosophy, policies and procedures, and in accordance with state and federal licensing laws & regulations
Ensures submission of proper timekeeping and paperwork
Other duties as assigned