Homecare Referral Coordinator, 40 hours, Full Time, 1st Shift and Homecare Department

Day Kimball Healthcare•Putnam, CT

13d•Onsite

About The Position

Under the supervision of DKH At Home clinical leadership, the Homecare referral coordinator is responsible for processing and coordinating home health and hospice referrals and supporting patients throughout the transition from referral to initiation of services. This position serves as a central communication and customer service resource for referral sources, providers, patients, families, and internal staff. Responsibilities include collection and entry of referral, demographic, insurance, and physician information; coordination of required documentation and authorizations; monitoring patient transition status across healthcare settings; and collaboration with clinical managers and operational staff to support timely initiation of services. The Homecare referral coordinator monitors referred patients for hospitalizations, facility admissions, discharge readiness, and changes in status to facilitate continuity of care and effective coordination of services. This role functions in an administrative and coordination capacity and does not provide direct patient care or independent clinical assessment.

Requirements

High School diploma or equivalent required.
Exceptional customer service and interpersonal communication skills.
Strong organizational skills and attention to detail.
Ability to prioritize and manage multiple referrals, calls, and requests simultaneously.
Ability to communicate professionally and compassionately with patients, families, providers, referral sources, and interdisciplinary staff.
Strong computer skills, including proficiency with electronic medical records, Microsoft Office applications, and various web-based platforms.
Ability to work independently and collaboratively within a team environment.
Ability to maintain professionalism and composure in high-pressure or emotionally sensitive situations.
Demonstrates proficiency in reasoning, reading, writing, speaking, and problem-solving skills necessary to perform job responsibilities effectively.

Nice To Haves

Successful completion of a Medical Assistant program or similar healthcare support training preferred
Medical terminology coursework preferred.
One to three years of experience in a healthcare office, referral, scheduling, referral coordination, customer service, or related healthcare support role preferred.
Experience with electronic medical records and healthcare documentation preferred.
Experience in home health, hospice, hospital discharge planning, insurance authorization, or care coordination preferred.
Experience managing multiple priorities in a fast-paced healthcare environment preferred.
Knowledge of medical terminology and healthcare documentation practices preferred.

Responsibilities

Coordinates and processes home health and hospice referrals from referral through transition to service.
Provides exceptional customer service and communication to referral sources, providers, patients, families, and internal staff.
Maintains accurate referral, insurance, physician, and transition-of-care documentation within the electronic medical record.
Collaborates with clinical managers, scheduling staff, billing, hospitals, and referral sources to support timely initiation of services.
Monitors referral and patient transition status, including hospitalizations, facility admissions, and discharge readiness, to facilitate continuity of care and timely start of home health or hospice services.
Supports regulatory compliance through accurate documentation management and coordination of required referral processes.

Benefits

Earned Time Off - including personal time & holidays
Sick Time
Educational / Loan Reimbursement – up to $5,000 per fiscal year for full-time (36-40 hours) employees up to $2,500 per fiscal year for part-time (20-35 hours)
Pay-for-Performance Opportunities
Shift Differentials – Additional pay for evening, night, or weekend shifts (where applicable)
Career Pathways – internal growth, leadership development, and mentorship
Medical, Dental, and Vision Insurance
Health Savings Account (HSA) or Flexible Spending Account (FSA)
Pharmacy Plan
401(k) Retirement Plan – With eligible employer contribution
Life Insurance – Basic and supplemental coverage options
Short-Term & Long-Term Disability Insurance
Critical Illness & Accident Insurance
Pet Insurance
Employee Perks – Recognition programs, Employee Wellness Initiatives, Food Truck Fridays, and Employee Appreciation Events, Weekly Pay