Homecare Manager (Baraboo)

Agrace • Baraboo, WI

1d • Onsite

About The Position

Agrace is seeking a Homecare Manager to provide leadership, guidance, and direct supervision for all aspects of daily operations for the Homecare team. This role involves managing staff, ensuring adequate staffing to meet patient needs, and coordinating care. The Homecare Manager will ensure high-quality, safe care delivery while fostering a positive and innovative culture through coaching, facilitation, decision-making, problem-solving, census building, and regulatory expertise. Responsibilities include coordinating direct and indirect patient care using an interdisciplinary team (IDT) approach in a complex and changing environment. This position maintains accountability for quality outcomes, financial performance, and the growth and development of the team.

Requirements

• Five years progressively responsible supervisory experience
• Valid driver’s license, auto insurance, and access to a reliable vehicle
• Must be detail oriented, with a demonstrated ability to work independently and organize a demanding workload with accuracy
• Must have excellent verbal and written English communication skills
• Knowledge of and experience with health care delivery systems, policies, accreditation standards, laws, regulations, and reimbursement practices required
• Experience in hiring, leading, educating and/or coaching an interdisciplinary healthcare team in the provision of holistic care
• Experience conceiving, designing, developing, executing, and maintaining project plans and administrative policies and procedures for compliance with regulations
• Ability to communicate financial/business/technical/clinical information to all levels within and outside the organization including group presentation skills
• Intermediate Microsoft Office Suite skills
• Experience using electronic health record software
• Ability to use proper body mechanics and standard precautions

Nice To Haves

• Bachelor’s degree with clinical background, preferred.
• Current unrestricted Wisconsin RN license or SW license, preferred
• Hospice environment, preferred
• Remote management experience preferred
• Hospice-specific knowledge and experience, preferred

Responsibilities

• Ensure appropriate staffing levels and allocation for services based on census/family needs.
• Ensure appropriate assignment of new admissions/transfers to ensure consistency in care group caseloads and meeting patient/family needs.
• Provide oversight and guidance on the management of complex/acute patient cases.
• Assist clinical staff in coordinating care, including partner coordination and appropriate level-of-care utilization.
• Monitor team performance, ensuring continuous quality improvement and high levels of patient, family, and partner satisfaction.
• Ensure clinical staff provide quality, consistent, efficient, and cost-effective hospice services while maintaining regulatory compliance.
• Direct the clinical practice of the home care team and standardize processes to ensure consistency across care delivery.
• Proactively address patient/family concerns and safety issues.
• Collaborate with Volunteer Services to ensure effective utilization of volunteers.
• Provide leadership support and guidance to 24/7 operations in an on-call capacity as needed.
• Participate in recruitment, make hiring decisions, and develop training plans for new team members.
• Assess staff performance and provide feedback, coaching, and/or correction.
• Complete performance evaluations per agency protocols.
• Coach staff to work within established job description guidelines and maintain boundaries.
• Identify educational needs of the team and facilitate their development and knowledge into practice.
• Work with preceptors to evaluate the readiness of new staff to work independently.
• Promote a culture of learning, recognize concerns, resolve fears, and motivate the team for engagement.
• Ensure all team members complete required competencies timely and successfully.
• Ensure regulatory visits are completed in accordance with regulatory requirements and Agrace policy.
• Develop and direct engagement plans to ensure high levels of team engagement and retention.
• Engage and empower direct clinical care staff in improving care delivery and systems.
• Monitor team financial performance against established standards, identify causes of variances, and take corrective action.
• Review staff productivity and create action plans for addressing issues and needs.
• Coach staff to understand financial implications of care and ensure adherence to formularies and policies.
• Interpret operational indicators to detect census changes and fluctuations that could impact staffing, revenues, or expenses.
• Participate in internal work groups, meetings, and committees.
• Develop and strengthen partnerships within the community to provide education, deliver high-quality services, and increase census.
• Teach staff to create partnerships, recognize business development opportunities, and participate in outreach activities.
• Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.

Benefits

• Competitive salary with mileage reimbursement
• Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +)
• Retirement plans with employer matching
• Generous Paid Time Off (PTO) and holiday paid time off
• Comprehensive onboarding, mentorship, and career development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager