Homecare Field Supervisor

ONE PATIENT AT A TIME OPAAT COMPANI • Middletown, CT

10d • Hybrid

About The Position

As Field Supervisor, you will manage caregiver schedules, maintain strong communication with caregivers, clients, and families. You will ensure caregivers have the necessary supplies and equipment to provide the highest level of care for all clients. This role requires you to be prepared to support and cover shifts when needed. It is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering reliable, compassionate hands-on, person-centered care to our clients.

Requirements

• Must be a CNA with at least five years' experience.
• Current/active CNA certification.
• Experience in home care, healthcare, customer service, and scheduling.
• Strong communication and relationship-building skills.
• Ability to multitask, prioritize, and stay calm under pressure.
• Reliable, organized, and committed to high-quality service.
• Comfortable with technology (scheduling software, email, mobile apps).
• Valid driver’s license and reliable insured transportation is mandatory.

Responsibilities

• Build and manage weekly caregiver schedules.
• Respond quickly to call-outs and staffing changes.
• Match caregivers to clients based on skills, preferences, and needs.
• Conduct regular check-ins with clients and gather feedback.
• Address client concerns and ensure satisfaction.
• Document updates and communicate changes to managers.
• Ensure PCAs have proper supplies, PPE, and functioning equipment.
• Provide reminders, coaching, and follow-up to maintain quality care.
• Assist caregivers with questions, updates, trainings, and day-to-day needs.
• Cover shifts when necessary to maintain continuity of care.
• Perform in-home check-ins and quality assurance visits.
• Support onboarding, training reminders, and credential tracking.
• Assist with incident reporting, care plan updates, and communication logs.
• Collaborate with leadership to improve workflows and client experience.
• Participate in team meetings and contribute to agency growth initiatives.
• Handle additional responsibilities typical of a supervisor's role.

Benefits

• A supportive, mission-driven team environment
• Opportunities for growth within a rapidly expanding agency
• Meaningful work that directly impacts clients, their families and caregivers
• Competitive pay
• 401k plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED