Home Visit Liaison- Oakland, CA
About The Position
Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with over four decades of experience. We help organizations solve complex labor and operational challenges and have been recognized as a Top Place to Work and a Most Loved Workplace. We are committed to quality and excellence and hold The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction. The Home Visit Liaison is responsible for ensuring the safety and satisfaction of our caregivers and clients. This role involves performing introductory visits to new clients with caregivers and conducting quality assurance visits with existing clients to ensure the delivery of safe and quality customer service. The Home Visit Liaison will also assist with training and coaching caregivers and work closely with the Branch Manager to continuously evaluate client plans through ongoing communication and visits, ensuring high-quality care, client satisfaction, and retention.
Requirements
- Ability to understand, follow, and uphold organizational policies and procedures.
- Ability to communicate clearly and professionally in oral and written formats.
- Ability to work independently, manage time effectively, maintain confidentiality, and meet established deadlines.
- Demonstrated interpersonal skills, sound judgment, and decision-making abilities appropriate to the role.
- Ability to exercise discretion, integrity, and professionalism consistent with organizational standards and regulatory requirements.
- Ability to organize and prioritize workload to meet operational needs.
- Ability to establish and maintain effective working relationships with internal and external stakeholders.
- Ability to present a professional appearance and demeanor consistent with workplace standards.
- Ability to communicate effectively by telephone in a clear and courteous manner.
- Ability to work independently or as part of a team, as required by business needs.
- Certified Nursing Assistant (CNA), with demonstrated knowledge of patient care practices and applicable healthcare regulations.
- Licensed Practical/Vocational Nurse (LPN/LVN) candidates: Working knowledge of clinical documentation, care coordination, and applicable state nursing regulations within the licensed practical nursing scope of practice.
- High School or equivalent required.
- Active, valid, and non-restricted Certified Nursing Assistant (CNA) certification required.
- All licenses/certifications must be in good standing in the state of practice.
Nice To Haves
- Bachelor’s degree in healthcare field preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
- An active Licensed Practical/Vocational Nurse (LPN/LVN) license may be required for certain assignments.
Responsibilities
- Provide ongoing support to field staff and caregivers by addressing questions, resolving issues, and ensuring they have necessary resources.
- Act as a liaison between caregivers, clients, families, and internal departments to ensure alignment and issue resolution.
- Meet with potential clients and their families to assess needs and review personalized service plans.
- Conduct client/caregiver introductions for every new client and caregiver assignment.
- Work with clients and families to resolve issues and ensure they receive timely and appropriate services.
- Evaluate and perform specific home health duties for clients when needed.
- Conduct regular quality assurance home visits and phone calls according to a set schedule (e.g., monthly or quarterly).
- Maintain ongoing communication and consistent follow-up with current clients to ensure satisfaction.
- Recognize and pursue opportunities to adjust service plans based on clients’ changing needs.
- Create and maintain accurate documentation for client records and quality assurance meetings.
- Maintain and update internal databases, systems, and client portals with accurate caregiver and client information.
- Generate, prepare, and distribute reports for internal teams and client review.
- Ensure client-specific requirements, policies, and procedures are documented and communicated effectively.
- Collaborate with team members to coordinate and deliver homecare services.
- Provide backup coverage for colleagues to ensure uninterrupted support for clients and caregivers.
- Demonstrate clear and effective communication with clients, families, caregivers, and internal staff.
- Attend and actively participate in internal meetings, including compliance and operations reviews.
- Support leadership in maintaining compliance with home care program operations.
- Report compliance issues or concerns to leadership in a timely manner.
- Stay current with changes in homecare regulations and operational guidelines.
- Other duties as assigned
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Voluntary Insurance
- 401(k) plan
- Tuition Assistance
- Pet Insurance
- Wellness options through Burnalong (online platform of classes and programs as well as local gym access)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
