Home Support Program Manager (RPN)

Spectrum Health Care•Toronto, ON

43d•CA$75,000 - CA$90,000•Onsite

About The Position

Spectrum Health Care is seeking a Home Support Program Manager for their Toronto office. This role is responsible for managing the delivery of quality personal support services to clients/patients in a community setting, ensuring compliance with legislation and standards of practice. The Home Support Program Manager collaborates with the Branch Manager to develop and maintain Client Service programs and initiatives focused on Service Delivery, Quality, Risk Management, Safety, and Performance Management. Spectrum Health Care's mission is to re-imagine home care, providing necessary products and services with qualified and compassionate staff. Joining Spectrum means becoming part of one of Canada's Best Managed companies and a team of skilled healthcare professionals.

Requirements

Current CNO certificate as Registered Nurse, RN or RPN
Recent experience with progressive management responsibilities preferably in community health care
Experience managing in a unionized environment
Demonstrated ability to develop and maintain collaborative relationships with internal staff, and external stakeholders
A proven track record of effectively handling complaints and resolving conflicts

Responsibilities

Motivates, directs and coaches staff to ensure quality care to all clients
Oversees the hiring, training and orientation for Home Support Supervisors
Attends and facilitates meetings as required both internal and external
Collects and shares key performance indicator (KPIs) results with the team and engages team to conduct continuous improvement activities
Identifies trends, process gaps, and variations as part of establishing a continuous quality improvement
Communicates serious service quality issues to the Branch Manager for intervention and resolution where appropriate
Supports the Branch Manager with projects and day to day operations as required
Fosters positive labour/management relationships