Home Shopping Manager

Albertsons Companies • Boston, MA

15h

About The Position

The Home Shopping Department Manager leads daily digital fulfillment operations to ensure customer orders are completed accurately and on time. The role supports a seamless pickup and delivery experience, resolves customer concerns, and contributes to customer satisfaction and digital sales growth.

The manager coordinates fulfillment processes, oversees use of Home Shopping technology and fulfillment systems, monitors operational performance, and plans staffing around order volume and demand. The role also partners with department leaders on inventory availability, hires and develops associates, and ensures compliance with food safety, sanitation, quality, safety, and company standards. This is a hands-on, fast-paced position requiring flexible availability, including early mornings, evenings, weekends, and holidays.

Requirements

• Strong customer-service focus and excellent communication skills.
• Effective people management, coaching, and team-building abilities.
• Strong organization, time-management, and problem-solving skills.
• Ability to manage work in a fast-paced, high-volume environment.
• Knowledge of digital order fulfillment and pickup/delivery operations.
• Knowledge of labor planning, scheduling, and productivity management.
• Knowledge of performance metric tracking and continuous improvement.
• Knowledge of operational standards, food safety, and compliance execution.
• Knowledge of retail, e-commerce, or Home Shopping operations.
• Knowledge of store systems, handheld technology, and fulfillment platforms.
• Ability to review performance data and take corrective action.
• Ability to train, coach, and develop associates.
• Ability to lift up to 50 lbs. and work in varying temperature environments.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Reliable attendance and compliance with company safety policies and Code of Business Conduct.

Responsibilities

• Oversee daily Home Shopping Department operations to ensure timely, accurate, customer-focused order fulfillment.
• Deliver a strong pickup and delivery experience and professionally resolve customer concerns, substitutions, and refunds.
• Coordinate fulfillment processes, including picking, staging, dispensing, and delivery coordination where applicable.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction metrics.
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out-of-stocks affecting orders.
• Hire, train, coach, and develop Home Shopping associates and foster a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Medical, dental, 401(k), and other health and financial well-being benefits for eligible associates.
• Vacation, holidays, and sick pay, subject to eligibility requirements.
• Training, career growth, and development.
• Inclusive work environment with colleagues who reflect the communities served.
• Benefits may include vision, disability and life insurance, PTO/vacation pay or flexible time off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401(k) eligibility).
• Associates in this position may be eligible for a quarterly bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed