Home Shopping Dept Manager-Bryn Mawr, PA

Albertsons • Bryn Mawr, DE

2d • Onsite

About The Position

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Also, responsible for ensuring a seamless process of handoff of orders to our 3PL Third Party Logistics partners. Must be able to lead Home Shoppers/Clerks on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines.

Requirements

• Excellent customer service skills.
• Possess good communication skills, both verbal and written.
• Strong teamwork and interpersonal skills.
• Possess leadership skills and the ability to influence the work of others.
• Must be able to motivate team members to achieve department goals.
• Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.

Responsibilities

• Lead all aspects of Home Shopping operations and handoff of orders to third party logistics partners.
• Review and manage “Metrics That Matter” on a daily/weekly basis with Home Shopping staff and Store Director.
• Ensure Home Shopping department meets standards for cleanliness, organization and all marketing materials are fresh.
• Perform initial validation “smoke” test hosted by Corporate Implementation team.
• Facilitate training for all Home Shopping employees, including “on-demand” employees.
• Ensure all Home Shopping employees are following proper processes and procedures.
• Ensure customer satisfaction with the Home Shopping experience.
• Ensure all orders are shopped and staged on time prior to customer arrival time.
• Ensure all orders meet our 3Q’s standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness).
• Facilitate store employee awareness, have Home Shopping huddles throughout the day.
• Ensure service centric customer facing employees can answer all Home Shopping FAQ’s.
• Ensure service centric customer facing employees are handing out Home Shopping flyers and “talking” Home Shopping to our customers.
• Facilitate customer awareness of Home Shopping services.
• Drive sales visiting neighboring businesses explaining Home Shopping services.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed