HSDM/DUG-Ellicott City
About The Position
Join Albertsons Companies as a Home Shopping Department Manager, a leadership role focused on digital fulfillment, customer service, and operational excellence. This position offers an exciting opportunity to lead daily fulfillment operations, ensure accurate and timely order completion, and support customer satisfaction while driving digital sales growth in a fast-paced, hands-on environment. You will manage high-volume fulfillment operations, support your team, and ensure every customer order is accurate, on time, and handled with care, contributing to the future of food and well-being through a seamless digital shopping experience.
Requirements
- Strong customer-service focus with excellent communication skills
- Effective people management, coaching, and team-building abilities
- Strong organization, time management, and problem-solving skills
- Ability to manage work in a fast-paced, high-volume environment
- Digital order fulfillment and pickup/delivery operations
- Labor planning, scheduling, and productivity management
- Performance metric tracking and continuous improvement
- Operational standards, food safety, and compliance execution
- Retail, e-commerce, or Home Shopping operations
- Store systems, handheld technology, and fulfillment platforms
- Ability to review performance data and take corrective action
- Ability to train, coach, and develop associates
- Ability to lift up to 50 lbs. and work in varying temperature environments
- Flexible availability including early mornings, evenings, weekends, and holidays
- Reliable attendance
- Compliance with company safety policies and Code of Business Conduct
Responsibilities
- Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer-focused order fulfillment
- Deliver an exceptional pick-up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
- Coordinate end-to-end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)
- Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
- Monitor key performance metrics such as order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction
- Create and manage schedules aligned with order volume, peak demand, and productivity expectations
- Partner with department leaders to address inventory availability and out-of-stocks impacting orders
- Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
- Ensure compliance with food safety, sanitation, quality, and company operational standards
Benefits
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay)
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
- Medical
- Dental
- 401k
- Vision
- Disability insurance
- Life insurance
- Sick pay
- PTO/Vacation Pay or Flexible Time Off
- Paid holidays
- Bereavement pay
- Retirement benefits (pension and/or 401k eligibility)
- Quarterly bonus (if applicable)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
