1484 - DUG Lead

Albertsons•Everett, WA

7d•Onsite

About The Position

Join Albertsons Companies as a Home Shopping Department Manager, a leadership role focused on digital fulfillment, customer service, and operational excellence. This position offers a fast-paced, hands-on environment where you will manage high-volume fulfillment operations, support your team, and ensure every customer order is accurate, on time, and handled with care. You will be instrumental in building the future of food and well-being through a seamless digital shopping experience.

Requirements

Strong customer-service focus with excellent communication skills
Effective people management, coaching, and team-building abilities
Strong organization, time management, and problem-solving skills
Ability to manage work in a fast-paced, high-volume environment
Digital order fulfillment and pickup/delivery operations
Labor planning, scheduling, and productivity management
Performance metric tracking and continuous improvement
Operational standards, food safety, and compliance execution
Retail, e-commerce, or Home Shopping operations
Store systems, handheld technology, and fulfillment platforms
Ability to review performance data and take corrective action
Ability to train, coach, and develop associates
Ability to lift up to 50 lbs. and work in varying temperature environments
Flexible availability including early mornings, evenings, weekends, and holidays
Reliable attendance
Compliance with company safety policies and Code of Business Conduct

Responsibilities

Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer-focused order fulfillment
Deliver an exceptional pick-up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
Coordinate end-to-end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)
Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
Monitor key performance metrics such as order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction
Create and manage schedules aligned with order volume, peak demand, and productivity expectations
Partner with department leaders to address inventory availability and out-of-stocks impacting orders
Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
Ensure compliance with food safety, sanitation, quality, and company operational standards

Benefits

Competitive wages paid weekly
Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay)
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve
Medical
Dental
Vision
Disability insurance
Life insurance
Sick pay
PTO/Vacation pay
Paid holidays (9 days annually)
Bereavement pay
Retirement benefits (pension and/or 401k eligibility)