Home Shopping Department Manager

Albertsons • Billings, MT

11d • Onsite

About The Position

Join Albertsons Companies as a Home Shopping Department Manager, where digital fulfillment, customer service, and operational excellence converge. This role is for team-focused leaders passionate about people, performance, and delivering a seamless shopping experience. You will lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. This is a fast-paced, hands-on environment where your work directly impacts customers and overall store success. You will manage high-volume fulfillment operations, support your team, and ensure every customer order is accurate, on time, and handled with care.

Requirements

• Strong customer-service focus with excellent communication skills.
• Effective people management, coaching, and team-building abilities.
• Strong organization, time management, and problem-solving skills.
• Ability to manage work in a fast-paced, high-volume environment.
• Digital order fulfillment and pickup/delivery operations.
• Labor planning, scheduling, and productivity management.
• Performance metric tracking and continuous improvement.
• Operational standards, food safety, and compliance execution.
• Knowledge of retail, e-commerce, or Home Shopping operations.
• Familiarity with store systems, handheld technology, and fulfillment platforms.
• Ability to review performance data and take corrective action.
• Ability to train, coach, and develop associates.
• Ability to lift up to 50 lbs.
• Ability to work in varying temperature environments.
• Flexible availability including early mornings, evenings, weekends, and holidays.
• Reliable attendance.
• Compliance with company safety policies and Code of Business Conduct.

Responsibilities

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer-focused order fulfillment.
• Deliver an exceptional pick-up and delivery experience while resolving customer concerns, substitutions, and refunds professionally.
• Coordinate end-to-end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable).
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor key performance metrics such as order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction.
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out-of-stocks impacting orders.
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed