HSDM/DUG-NW Washington

Albertsons Companies•Washington, DC

1d•Onsite

About The Position

This role is responsible for leading the Drive Up & Go online selection process to ensure on-time and accurate order execution. The position also ensures a seamless process of handoff of orders to third-party logistics partners. The lead will guide Home Shoppers/Clerks on equipment usage, proper shopping of perishable items, customer service, and adherence to company procedures and guidelines. Albertsons Companies is seeking individuals who want to make an impact in a fast-paced, dynamic, and evolving environment, valuing great service and lasting customer relationships.

Requirements

Excellent customer service skills.
Possess good communication skills, both verbal and written.
Strong teamwork and interpersonal skills.
Possess leadership skills and the ability to influence the work of others.
Must be able to motivate team members to achieve department goals.
Basic computer skills required.
Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time.
Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.
Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities.
Possess ability to concentrate and deal with frequent interruptions.
Willingness to work independently in a fast-paced environment.

Nice To Haves

Basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.

Responsibilities

Lead all aspects of Home Shopping operations and handoff of orders to third party logistics partners.
Review and manage “Metrics That Matter” on a daily/weekly basis with Home Shopping staff and Store Director.
Ensure Home Shopping department meets standards for cleanliness, organization and all marketing materials are fresh.
Perform initial validation “smoke” test hosted by Corporate Implementation team.
Facilitate training for all Home Shopping employees, including “on-demand” employees.
Ensure all Home Shopping employees are following proper processes and procedures.
Ensure customer satisfaction with the Home Shopping experience.
Ensure all orders are shopped and staged on time prior to customer arrival time.
Ensure all orders meet our 3Q’s standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness).
Facilitate store employee awareness, have Home Shopping huddles throughout the day.
Ensure service centric customer facing employees can answer all Home Shopping FAQ’s.
Ensure service centric customer facing employees are handing out Home Shopping flyers and “talking” Home Shopping to our customers.
Facilitate customer awareness of Home Shopping services.
Drive sales visiting neighboring businesses explaining Home Shopping services.

Benefits

Competitive wages paid weekly
Access to up to 50% of your earned wages before payday, via our partnership with Stream
Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay)
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve
Medical
Dental
401k
Vision
Disability insurance
Life insurance
Sick pay
PTO/Vacation Pay or Flexible Time Off
Paid holidays
Bereavement pay
Retirement benefits (pension and/or 401k eligibility)
Quarterly bonus (for eligible associates)